Resume Blaster: RBID: 02140214 - Profile of Dr. Avtar Singh Rahi, M.Sc. NET M.Phil. Ph.D.M.Ed.MBA PGDHRM PGDJ

Resume Blaster: RBID: 02140214 - Profile of Dr. Avtar Singh Rahi, M.Sc. NET M.Phil. Ph.D.M.Ed.MBA PGDHRM PGDJ

Dr Avtar Singh Rahi

M.Sc. NET M.Phil. Ph.D.M.Ed.MBA PGDHRM PGDJ                            

Associate Professor of Chemistry, Government College of Education, Bhiwani
Mobile: 9417129908, 9467403114 Email:  rahiavtaar@gmail.com,  avtaarrahi@rediffmail.com

Patiala

Available to performroles of Vice-Chancellor/ Director/ Dean/ Principal/ Professor/ Registrar/ Controller of Examinations/ Subject Expert/ Advisor/ Examiner/ Research Supervisor/ Author

Name: Dr AVTAR SINGH RAHI
Present Designation: Associate Professor of Chemistry                      

Present Place : Government College of Education,

Year of Birth : 1968

Languages Known: English, Hindi, and Punjabi.

Academic/ Professional Qualifications: 

• Ph.D. in Chemistry from Singhania University, Pacheri Bari (Raj.) in 2012.
• M. Phil. (Chemistry) in 1^stdivision (60.8%) from Periyar University, Salem in 2007.
• M.Sc. (Chemistry) in 1^st division ( 60% ) from K.U. Kurukshetra in 1988.
• Qualified Joint UGC-CSIR NET in Chemistry in 1989.
• M.Ed. in 2^nd division ( 51% ) from M.D.U. Rohtak in 1994.
• MBA in 1^st division ( 63.4% ) from IGNOU, New Delhi in 2000.
• PG Diploma in Human Resources Management from IGNOU, New Delhi in 1992.
• PG Diploma in Journalism from BhartiyaPatrakaritaSansthan, Bareily in 1996.

Topic of the Ph.D. Thesis:

• “Physicochemical and Microbiological Quality Assessment of Rural Drinking Water Supplies in District Patiala, Punjab”

Lectures Delivered:

1. Key Note Speech “Chemistry, Technology, Humans and Innovations: Solutions for Human Progress”, at National Conference held by Dev Bhoomi Group of Institutions, Saharanpur on April 28,2013.
2. Extension Lecture “Informational Technology & Computers” at K.M. College of Education, Bhiwani onMar.12, 2010.

Lessons Written:

• Many Lessons were written for Correspondence course ‘PG Diploma in Journalism and Mass Communications’ of Kurukshetra University in 1996/97.

Subject Expert:

• Acted as Subject Expert for selection/ inspection committees.

Membership:

• Member of the Editorial Board of International Journal “Research Revolution”
• Member of the Advisory Board of the International Journal “MaaOmvati Journal of Educational Research and Development”

Total Teaching Experience:  25 years

Since 29/12/1993 - till date                                                  

Haryana Government Colleges as Associate Professor of Chemistry.

12/12/88 to 30/04/89

D.A.V. College, DaulatpurChowk, Distt.Una, as College Lecturer in Chemistry.

30/04/91 to 31/05/93

S.D. Sr. Sec. School (CBSE, Co-Ed.), Sector 24, Chandigarh as Incharge Sr. Sec. Wing:

10/07/89 to 26/11/90

Gita Niketan Res. Sr.Sec. School, (CBSE, Co-Ed.)Kurukshetra, as School Lecturer in Chemistry

           

27/11/90 to 02/04/91

A. S. Modern School (CBSE, Co-Ed.)Khanna

21/07/93 to 28/12/93

KendriyaVidyalaya No.1, (CBSE, Co-Ed.) Ambala Cantt.

Extra Co-curricular Activities:

• NSS (Soil Health Care Programme) Volunteer during student life, Organized Quiz Contests, Painting Competitions, etc.

Extra Literary Interests:

• Writing (Poetry & Articles), Published Poetry Books ‘HumSafar’ and ‘Mehndi’
• Published Book ‘Chemistry and History of Water’

Honour/ Achievements:

• A student was awarded M.Phil. in Hindi by Kurukshetra University on his work on my Poetry book ‘Humsafar’. One other student submitted a research paper in ‘PG Dip. In Journalism and Mass Communications’ of Kurukshetra University on my Poetry book ‘Humsafar’.

Teaching Achievements:

• Excellent results,Students captured 1^st, 2^nd, 3^rdUniversity merit positions.

Extra Teaching Assignments:

• Registrar, House Exam, Editor-in Chief, College/Wall Magazine, Coordinator, NAAC,UGC & NCTE activities, exConvener, Youth & Cultural Activities, exBursar, Head, Department of Chemistry,
• Incharge, Time-Table, and plus many other activities.

Courses Attended:

• Refresher Course in Chemistry from March 1-21, 2012 at Academic Staff College, Punjabi University, Patiala securing ‘A’ grade.
• Refresher Course in Chemistry from Nov 27- Dec 17, 2012 at Academic Staff College, Punjabi University, Patiala securing ‘A’ grade.
• Orientation Course from Feb11, 2013 to Mar.09, 2013 at Academic Staff College, Punjabi University, Patiala securing ‘A’ grade.

Seminar/ Work-shops Attended:

• Workshop in ‘Literary/ Fine Arts Items’ from Jan.20-24, 1994 at Arya Kanya Mahavidyalya, Shahbad Markanda.
• Workshop on ‘Speech Craft’ from Oct.27-28, 1998 at Dept. of Journalism, K.U. Kurukshetra.
• National Seminar to review ‘Existing system of examinations’ from Feb27 - Mar01, 2002 at Kurukshetra University, Kurukshetra.
• National Workshop on ‘Quality assurance in higher education-Sharing the best practices’ sponsored by NAAC, Bangalore on Dec.10, 2004 at Maharaja Agarsen College, Jagadhri.
• International Seminar on Educational Values from June3 – 7, 2006 at Mount Abu organized by Brahama kumaries Organisation.
• Regional Seminar on ‘Role of Counseling in education and health’ on Mar.8, 2006 at Government College, Naraingarh.
• National Seminar on ‘Excessive use of Pesticides & Chemicals- Problems & Solutions’ on Dec.16, 2009 at Government PG College, Sector-1, Panchkula.
• Workshop on ‘Quality Assurance in Higher Education’ on Dec.19, 2009 at K.M. College of Education, Bhiwani.
• Workshop on ‘Stress Management’ on Jan.16, 2010 at K.M. College of Education, Bhiwani.
• National Seminar on ‘Psychology Trends & Directions’ on Jan.22-23, 2010 at BLJS College, Tosham,
• National Workshop on ‘New Methodology and Accreditation of Educational Institutions’ on Jan.30-31, 2010 at M.M. College of Education, Fatehabad.
• National Seminar on ‘Higher Education-Beyond Empty Promises’ on Feb.17-18, 2010 at Government College of Education, Bhiwani.
• National Seminaron ‘Environmental Pollution and Law’ on Feb.26-27, 2011 at M. D. University, Rohtak.
• National Seminar on ‘Chemistry in our Lives’ on Mar.23, 2011 at S. D. College, Ambala Cantt.
• National Seminar on ‘Scientific Development for Human Welfare: Promises and Concerns’ on Feb.10-11, 2012 at J V M G R R College, Charkhi Dadri.
• National Seminar on ‘Management of Natural Resources for Sustainable Development in India’ on Feb.14-15, 2012 at Government PG College, Jind.
• National Seminar on ‘Environmental Pollution and the Sustainable Development: Statutory Realities, Social chaos and Scientific Challenges’ on Feb.25-26, 2012 at N M Law PG College, Hanumangarh Town.
• National Conference on ‘Technology and Innovations’ on Apr.28, 2013 at Dev Bhoomi Group of Institutions, Saharanpur Papers 

Presented in Seminars:

• Malbehaviour among Students and its Prevention’ presented at BLJS College, Tosham.
• Negative Attitude towards Basic Sciences in Colleges of Haryana at Govt. College of Education, Bhiwani.
• Higher Education-Stepping from Administration to Management’ at Govt. College of Education, Bhiwani.
• Environmental Pollution in India: Role of Laws and Dharma’ at M. D. University, Rohtak.
• Physiochemical and Microbiological Quality Assessment of Rural Drinking Water Supplies in District Patiala’ at S. D. College, Ambala Cantt.
• Quality Assessment of Drinking Water on the Basis of TDS and Total Hardness’ at S. D. College, Ambala Cantt.
• Can Human Control Nature’ at J V M G R R College, Charkhi Dadri.
• Eco-degradation: A Threat to Nature’ at Government PG College, Jind.
• Sustainable Development for Pollution Free Environment: A Global Issue’ at N M Law PG College, Hanumangarh Town.
• Chemistry, Technology, Humans and Innovations: Solutions for Human Progress’ at Dev Bhoomi Group of Institutions, Saharanpur.

Papers Published in Research Journals:

• Physicochemical and Microbiological Qualities of Drinking Water’, 2011, Research, Analysis and Evaluation, Vol. II, issue17, 76-77.
• Punjab: The Physicochemistry of Groundwater Crisis’, 2011, Research, Analysis and Evaluation, Vol. II, issue17, 92-94.
• Physicochemical and Microbiological Quality Assessment of Rural Drinking Water Supplies in District Patiala’, 2011, Chemistry in Our Lives (ISBN 978-81-921380-8-4), S.D. College, Ambala Cantt., 66-75.
• Quality Assessment of Drinking Water on the Basis of TDS and Total Hardness’, 2011, Chemistry in Our Lives (ISBN 978-81-921380-8-4), S.D. College, Ambala Cantt., 48-54.
• Environmental Pollution in India: Role of Laws and Dharma’, 2012, Research Revolution(ISSN 2319-300X), Vol. I, issue 2, 1-3.
• Role of Chemistry and Technology in Sustainable Growth and Water Resources in Punjab (India)’, 2012, International Journal of Engineering and Social Sciences (ISSN 2249-9482), Vol. 2, issue 12, 114-129.

Administrative  Capabilities:

• Energetic, attractive personality.Innovative, constructive, futuristic vision.
• Ability to inspire and motivate.
• Competent to bring global changes and adaptations.
• Capability to handle any situation.Knack to do any kind of work.
• Basic Knowledge of many subjects.

Computer Skill:

• Working Knowledge of Computer.

Assurance: You will never find any complaint against me any time.

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Resume Blaster: RBID: 01140214 - Profile of Pramod Tamboli, 15+ years of experience in various roles.

Resume Blaster: RBID: 01140214 - Profile of Pramod Tamboli, 15+ years of experience in various roles.

Pramod Tamboli

Phone No. 09892949958 / 09227553625

Email:   pbtamboli@gmail.com 

Mumbai

Seeking assignments in Operation, Customer Service, Technical Support, Franchisee Management Sales & Marketing with a growth oriented organization.

Professional Profile

• Diploma in Electronics & Telecommunications having over 15 years of experience in Technical After Sales Service ,Technical  Operations, Franchisee  Management, Customer Serving, Technical Support and Inventory Management &  Sales & Marketing,.
• Currently serving as Regional Service Manager – (West- South) Mobile & IT Operation with Beetel Teletech Ltd.
• Holds the distinction of exploring new Area & markets, managing Infrastructure Development, Branch operations independently, establishing Franchisee networks for escalating turnovers & achieving desired goals. Also   maintain quality of service with minimum down time.

Educational Qualification:

• Diploma in Electronics & Telecommunication from Bombay Technical Board, Mumbai, 1992.

Computer Skills:

Excellent in MS office (Word, Excel, Power Point, Internet) 

Areas of Exposure & Expertise

Team Management & Technical Operation

• Heading a team of Technical for achieving Infrastructure Installation & Minimum Customer Escalation.
• Heading a team of Sales professionals for achieving Sales targets.
• Budgeting, target planning, Negotiations with the Suppliers.
• Training Technical & sales personnel to address customers in the corporate sector. 

Sales & Marketing Operations 

• Drive sales initiatives and achieve desired targets with overall responsibility of ROI.
• Identify and explore new markets and tap profitable business opportunities.

Franchisee Management & Distribution/Channel Management

•  Develop and sustain the existing network and effectively manage the supply chain.
•  Expand the dealer infrastructure and appoint new channel partners in untapped markets.
•  Evaluate performance & monitor distributor sales and marketing activities. 

Career Highlights

Since Feb.11 to till date working with Beetel Teletech Ltd. as Regional Service Manager –West.   

Beetel Teletech is Bharti Group of Companies & has launch Mobile by his own brands.

Job responsibility: 

• Heading Operation for West  & south  region for Beetel Brand  Mobile Projects & IT Peripherals Project.
• Manage Operation through Third Part Operation ( Accel frontline  Ltd./ Adonis & Direct ASD) through their lager network of ASP network. in terms of Technical Support, Inventory Planning, Customer Satisfaction.
• To drive the operation overall to achieve the organizational goal & maximize the efficiency in terms of  Service Level Agreement .
• To recruit, train and evaluate the Authorized Service Partner, & monitor their productivity & rate individual performance periodically
• Customer interaction, Inventory Planning  and Escalation management leading to maximize the customer satisfaction
• To support after sales service to trade by improving call loads interaction & relation maintenance with ASP, Dealers & Distributors.
• Interact with parent HO  for various reports and analysis as per requirement from time to time 

Since Aug.10 to Feb.11 worked with inTarvo Technologies Ltd. As a Regional Delivery Manager West- for Mobile Project Operation   HO at Delhi.

InTarvo Technologies Limited (formerly known as RT Outsourcing Services Limited) is India's leading provider of Integrated Lifecycle Management (ILM) support services for Technology Products for Original Equipment Manufacturers, EMS Companies, Distributors, Large Corporation and Retail Chains.  

InTarvo Technologies Limited offers High end Telecom project management services to most of the telecom operators and companies. The services are delivered in all geographies of the country with the focus on quality of the deliverables and meeting stringent service levels and timelines.

Job responsibility:

• Heading Operation for West region for Various Mobile Projects (Sony, Videocon, G5, Ultra mobile, Wespro, Peek etc.)
• Manage Own center operation as well ASP Center in terms of Technical Support, Inventory Support, Customer Satisfaction.
• To drive the operation overall to achieve the organizational goal & maximize the efficiency in terms of profitability & viability.
• To recruit, train and evaluate the Service manager, Service Engineers / Technicians CCOs & monitor their productivity & rate individual performance periodically
• Customer interaction, Inventory control and Escalation management leading to maximize the customer satisfaction
• To generate the business by improving call loads interaction & relation maintenance with ASP, Dealers & Distributors.
• Interact with parent company(Sony, Videocon, G5, Ultra Mobile etc.) and HO ( Intarvo) for various reports and analysis as per requirement from time to time
• Building a team, lead it by example and motivate the subordinates to maximize the efficiency.
• Managing of overall discipline, work ethics, honesty and integrity in the total operation among the staff members. 

Since June.09 to Aug.10 working with Aforeserve.com Ltd. As a Regional Manager West- for Business Development HO at Noida-UP.

AFORESERVE.COM LTD. is a premier “after sales” service provider to the IT and Cell Phone industry, and its customers with its world class repair servicesand reverse logistics. It has a state of the art call center, dedicated to customer satisfaction and warranty management solutions. It offers full service solutions through integrated process and is dedicated to fulfill and enhance service level commitments in IT and mobile phone industry

Job responsibility: 

• To appoint Franchisee for Mobile Service Center (RE-STORE MOBILE) & drive its operation overall to achieve the organizational goal & maximize the efficiency in terms of profitability & viability.
• To recruit, train and evaluate the Service Engineers / Technicians, CCOs / Sales Executive &  monitor their productivity & rate individual performance periodically
• To generate the business by improving call loads interaction & relation maintenance with Dealers, Distributors & other channel partners.
• Building a team, lead it by example and motivate the subordinates to maximize the efficiency.
• Managing of overall discipline, work ethics, honesty and integrity in the total operation among the staff members. 

Since Jan.08 to June.09 working with Hathway Cable & Datacom Pvt.Ltd. as a Branch Manager (Operation) at Vapi & HO at Mumbai.

HCDPL is largest MSO in India & No.1 In cable TV Service & leading Class A Broadband Internet Service Provider in India.

Job responsibility: 

• To drive the operation overall to achieve the organizational goal & maximize the efficiency in terms of profitability & viability.
• To recruit, train and evaluate the  Executives, Engineers / Technicians  & monitor their productivity & rate individual performance periodically
• Customer interaction, Inventory control and Escalation management leading to maximize the customer satisfaction
• Site acquisition  for Towers & RF  survey for RF Network of south Gujarat.( Bharuch  To Umbergaon , Daman & Silvassa)
• Liaison with local vendors, suppliers, and other government agencies.
• Managing ISP operation in terms of Technical support, Marketing activity and administrative activity (Setup design, Implementation day to day operation)
• Leading a Team of  Sales Executives & generate Business of Corporate & Retail business of Broad Band Internet service, VPN, Video Conferencing & other IT solution.
• Interact with HO for various reports and analysis as per requirement from time to time. 

Oct’.2006 to Dec.07 with., Solectron Centum Electronics Ltd. (Nokia Care Center) based at Delhi/Bangalore which is a part of an American MNC to head the SURAT Branch Operations, as a “Territory Manager”  West (Gujarat ) and looking after the “After Market Services” of a world leader in mobile communication i.e. “NOKIA” branded handsets. 

Job responsibility: 

• To drive the operation overall to achieve the organizational goal & maximize the efficiency in terms of profitability & viability.
• To recruit, train and evaluate the Service Engineers / Technicians CCOs & monitor their productivity & rate individual performance periodically
• Customer interaction, Inventory control and Escalation management leading to maximize the customer satisfaction
• To fulfill the legal and statutory compliances with respect to business and local authority like corporation, state government returns, ESI submission, service tax submission & renewals etc.
• To appoint repair center of Level 2 & Level 1 in west region.
• To generate the business by improving call loads interaction & relation maintenance with Dealers, Distributors & other channel partners.
• Interact with parent company( Nokia) and HO ( Solectron) for various reports and analysis as per requirement from time to time
• Building a team, lead it by example and motivate the subordinates to maximize the efficiency.
• Managing of overall discipline, work ethics, honesty and integrity in the total operation among the staff members.

May’2005 to Oct’. 2006 with Digital 2 Virtual ISP PVT. LTD., as Manager Operation Surat. D2V is Gujarat leading ISP Company, who has taken over total network of Wilnet Communications in Gujarat. They are in ISP business since 2001.

May’2004 - May’ 2005 with Wilnet communication Pvt. Ltd., as Asst. Manager – Marketing, Surat.  The company is a part of Cadila Pharmaceuticals into provision of Internet related telecom services such as Internet access, E-Commerce Web-hosting, Data centers etc.

Job responsibility:

• I was handling Surat Branch since starting.
• Successfully handled operations like migration of all Corporate Customer, Cable & Dial up customer to D2V ISP.
• Increase the business of Leased lines for the Corporate & Cyber cafes.
• To developed business in Surat & South Gujarat, appoint new Distributors, Dealer and Franchisee for Internet related products.
• Lead a team of Sales Executives for new business of Dial Up, Internet on Cable & Wireless, Network Solution & VOIP Solutions.
• Led a team of technical service executives for tracking the ISP infrastructure and escalate customer satisfaction. 

March 2000 to April.04 with Patriot Automation Project Ltd. (Caltiger.com)

A leading Indian category A ISP working as Senior Technical System Executive.

Job Responsibility:

• Site survey as per feasibility of telephone exchange.
• Site acquisition.
• Liaison with local vendors, suppliers, and other government agencies like BSNL, SEC, and SMC.
• Managing ISP operation in terms of Technical support, Marketing activity and administrative activity to Franchisee of ISP & Distributor of Net2phone & their Channel partner. (Setup design, Implementation day to day operation)
• Configuration of Net2phone VOIP devices for Dial up & Broadband connection (Head set, Yep Phone, Yep Jack plus, IP Phone, Pro, Linksys Voice Router, MAX 4, MAX 8, MAX T1/E1
• Implementation & Maintaining of E1R2 line, ISDN line Leased line, RF link and PSTN line, LAN, WAN, VPN, RAS, Router, Modem.
• Invoicing, Billing, Collection & after sales service of Internet & VOIP product. 

Mar’1998 to Mar’2000 with Smartalk Pvt. Ltd.

Dec’1996 to  Apr’1998 with Teamcall Pvt. Ltd., Surat.  The companies are Motorola Joint Venture companies into providing Public Mobile Radio Trunking services working as Customer Service Executive.

Job Responsibility:

• Actively involved in RF survey, erection, testing & commissioning of PMRTS (Public Mobile Radio Trunking Service) site at Mumbai and Surat.
• Successfully handled installation and programming of Motorola Fix station & Mobile Radio sets.
• Tracking of Radio Trunking Infrastructure (Smartnett II system, Controller, Quanter, UPS system). 

Jun’1995 –Dec’1996 with Microwave Communication Ltd. (PAGELINK) as Jr. Engg., Surat.  The company is a frontline Paging Service Provider.

Job Responsibility:

• Distinction of programming / activation and maintenance of different types of Pagers viz. Motorola/Casio/Philips.
• Effectively made regular checks on the Paging infrastructure and administered the Paging service Operators.
• Supervision of Paging service Operator.
• Handling Customer Complaint regarding pager and paging service. 

Dec.’1992 to June ’1995 with Veearsons Office Automation Pvt. Ltd., Surat. as a Sales & Service engineer. They are Distributor of MELTRON KTS & BROTHER FAX machine for whole Gujarat.

Job Responsibility:

• Handling Sales & Service, Installation of MELTRON, make EPABX, KEY TELPHONE SYSTEMS & FAX MACHINE.
• I have worked with various brand EPABX & KTS i.e. Accord, Syntel, Tata, Meltron, Siemens KTS, Brother FAX. 

Personal Detail:

Year of Birth: 1970

Language Known: English, Hindi & Gujarati.

Martial Status: Married.

Contact No. 09892049958 / 09227553625

Email Address: pbtamboli@gmail.com; pramod_t2000@yahoo.com

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Resume Blaster: RBID: 02130214 - Profile of Sushil Chauhan, MBA (Finance) graduate with 10+ year of experience

Resume Blaster: RBID: 02130214 - Profile of Sushil Chauhan, MBA (Finance) graduate with 10+  year of experience

RESUME

Sushil Chauhan 
e-mail Id:sushilchauhan1132@gmail.com
Mobile:  09873661132
Delhi

OBJECTIVE
To obtain high level of excellence in the growth-oriented organization and to utilize myself by upgrading my knowledge and skills in Banking Terms, Finance and Financial Services time to time.

PROFESSIONAL PROFILE
A  Post Graduate with 7 plus years of professional experience in Service, Implementations, Documentation &Verification, Reconciliation, Risk in Financial Service and working in Global Market Operations. An achievement oriented team player with good communication skills and ability to perform quality work against technical and schedule challenges.

OVERVIEW OF WORK EXPERIENCE

Bank Of America  - Feb 2007 to till date
As Team Developer

Key Responsibilities:

• Work for Derivatives basically for OTC and Exchange Market
• Responsible for payment to broker on month vise.
• Need to work on daily reports matching with database and need to clear breaks if any in particular deadlines so that rest of the process can work on it.
• Take necessary follow-up with broker and traders for trade confirmation work matrix.
• Need to work and check whether the documents are well versed to processing or not.
• Work on all the invoices and make them updated as per system and reconcile if there is any discrepancy in any one of them.
• In which Reconciliation and Validation are the major things which need to work.
• Work on behalf of process to contact with Technical Department and LOB for different software we use.
• Responsible for daily, fortnightly and monthly calls with LOB to share with different updates and the problems that the associates are facing here in India and then need to update in SOP and in present matrix if any change is required. 
• Need to calculate brokerage for different broker under different trade rates.
• Check the legality of the client to acquire the requirement.
• Mentor for the New Associate.
• Organize huddles and meetings for the new updates and problems.
• Responsible for quality for the production which should be error free. 
• Handling Escalations coming from Off-shore team.
• Responsible for transport for whole of my process.
• Discuss Route Cause Analysis with Line of Business of Escalations and share with associates.
• An interaction with CEO’s and CFO’s of the client for different brokerage query and Fee Schedule Agreement.
• Member of OR&C (Operational Risk and Control Team) and Risk Rider for my process, in which responsibility to ready a process for audit of all parameters.

Treasury and Business Analyst before May 2011.

• Joined Bank of America as Team member for Treasury Services process in which my role to setup, maintain and removal of the entire treasury services for all Corporate Client of Bank of America.
• Verification of Documents and Approval from different US Authorities for a client request.
• Different check on client profile to make more risk free setup.
• Responsible for KYCS and AML checking for whole process.
• After promoting as Sr. Team Member, moved to Business Project Management to migrate different project.
• Successive completion of Global Fulfillment System which removed the Infinity Software of Bank of America to setup different Services.
• Other successive completion of Cash Pro System which removed the BA Support system.
• Responsible for conducting huddle for process on daily, fortnightly and monthly basis for different things like: CTQ’s, TAT, Accuracy, Quality and Stacks.
• Management reporting regarding whole process, associate wise work and performance.
• Conduct training session for all the new hires and currently working associates if having any discrepancy on product.
• Certified Subject Matter Expert for the process for different services like: ACH, FXWD and others.
• Analysis process and create sources to make process streamline and risk free.
• Complete JDI project on Reducing TAT on Treasury Services.
• Two best practices in same process.
• Training, Coaching and Feedback for new associates sharing on regular basis.

IBM- Daksh of India Pvt.Ltd          Mar 2006 to Jan 2007
As Product Analyst Executive

Key Responsibilities

• Troubleshoot customer queries.
• Verification of the customer documents to take the services.

Initiative:

• A project ICE (Interaction Customer Engagement) to meet the client satisfaction. 

Whirlpool of India Ltd.      June 2004 to June 2005
Service Manager

Key Responsibilities

• To provide service to all the whirlpool’s customers for their home appliances.

ACADEMIC PROFILE 

• MBA (Finance) from MD University Rohtak Haryana in 2009-10
• B.Com from Himachal Pradesh University Shimla (H.P.) in 2003-04.
• Intermediate from G.S.S Khundian (Kangra), Himachal Pradesh in the period of 1998-2001.
• S.S.C. from G.S.S Khundian (Kangra), Himachal Pradesh in the period of 1997-1998.  

AREAS OF EXPOSURE:

• Banking and Implementations
• Business Analysis
• Risk Analysis
• Verifications and Documentations.
• Account Verification
• Finance and Financial Services
• Account maintenance and Closing
• Services setup, modification.
• Work for Global Market Operations
• Calculation of payments for broker
• Stand monthly brokerage and create payment basically for OTC and Exchange Trades.

CO-CURRICULAR ACTIVITIES

• Done Certification in E-commerce and Web Designing from NITS Hamirpur (H.P.) 

Achievements:

• Promoted in IBM Daksh as Product Master in 6 months.
• Promoted to Award Advisor in 6 months in Bank of America.
• Letter of Appreciation received within 10 months.
• Various initiatives taken to streamline the process along with senior management
• Received “Thank You” letter from Off shore team.
• Received many Global awards from Management for the good work and excellent performance.
• Distinction of receiving incentives/bonus in lieu of exemplary efforts and dedication towards work.

PERSONAL PROFILE

Year of Birth:  1983
Nationality:  Indian 
Languages Known: English, Hindi, and Punjabi

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Resume Blaster: RBID: 01130214 - Profile of Sunil Kumar RV, ITIL certified professional with 12+ years of experience and a Msc (I.T) Graduate

Resume Blaster: RBID: 01130214 - Profile of Sunil Kumar RV, ITIL certified professional with 12+ years of experience and a Msc (I.T) Graduate.



SUNIL KUMAR R V
CHENNAI
+91 96000 96383, sunilkumar.ravindran28@gmail.com

Objective:
To work in an ethical and thought provoking environment which demands the fullest and variant use of my knowledge thereby paving way for my individual growth, teams progress along with the advancement of the firm.

Professional Summary

• ITIL certified professional with 12 plus years of experience in IT Infrastructure, Operations and Project Management. Effective coach and trainer with the ability to motivate and organize diversified teams. Maintain continuous alignment of program scope with strategic business objectives, making recommendations to modify and improve the program when necessary. Creative problem solving and time management skills coupled with outstanding interpersonal skills facilitate tangible and seen results.
• Presently working with Maersk Global Services, Chennai, as Process Manager.
• Adroit in directing overall programs of the organization, inclusive of formulation of strategies, planning for achieving targets, and achieving all round business growth, using IT as a strategic platform.
• Adept in managing cross-functional project teams, resource allocation and deployment, coordination & interactions with the project team and other stakeholders; proficient in providing timely and cost-effective integrated technology solutions.  
• An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management and significant experience working with steering committees and other project managers.
• Experience in Project, Vendor, People and Operations Management. Adept knowledge in core ITIL processes like Service Desk, Incident, Problem, Change, Availability, Access, Release and Capacity management.
• A good analytical mind with willingness and ability to quickly learn and adapt.

Professional Experience:

Maersk Global services, Chennai, India
From: March 2011 to till Date

Role: Process Manager - DC Operations
Project/Team: Data Centre Operations

Organization:  AP Moller Maersk 
Team Size: 12 + Virtual Teams at Vendor place
Department: SDM - Service Delivery Management

Company Profile:
The A.P. Moller - Maersk Group is a worldwide conglomerate. We operate in 130 countries and have a workforce of over 108,000 employees and still growing. In addition to owning one of the world’s largest shipping companies, we’re involved in a wide range of activities in the energy, logistics, retail and manufacturing industries. Being a Shipping company, Maersk has outsourced the IT requirements to vendors IBM & HP.

Responsibilities:
As Process manager, I manage the day to day operations of off shored Data Center Operations team in Chennai reporting directly to Head of Data Center Operations. Also, performing the admin activities required by Global Service Centers (GSC) and cooperation with various other teams under Maersk Line (MLIT). Reviewing the project and implementing the best practices of the ITIL with vendors IBM & HP and ensuring excellent delivery at all times is my tasks. 

Project Responsibilities:

• Handling Strategic projects based on the requirements and MLIT standards
• Responsible for managing the overall project
• Responsible for accomplishing the project objectives within the constraints of the project
• Responsible for the outcome (success or failure) of the project
• Responsible for planning, controlling and monitoring, and also managing and directing the assigned project resources to best meet project objectives.
• Responsible to control and monitor “triple constraints” - project scope, time and cost (quality also) - in managing competing project requirements.
• Responsible to collect metrics data (such as baseline, actual values for costs, schedule, work in progress, and work completed) & reports on project progress and other project specific information to stakeholders
• Responsible for identifying, monitoring and responding to risk
• Responsible for delivering the project’s objectives within scope, schedule, cost, and quality to the project stakeholders

Operations Responsibilities:

• Managing the day to day operations of core ITIL processes Service Desk, Incident, Problem, Change, Availability, Access, Release and Capacity management.
• Managing the Service level management KPI’s and reports for all the ITIL processes handled by vendors. 
• Handling escalations from both business and vendors
• Monitoring the vendor performance and highlight the areas of improvement
• Producing customer reports for various business units within the organization
• Managing the communication to all stake holders on all major IT operations related activities like Major changes, Releases, Change freeze, Network freeze etc.
• Revalidate and redesign the ITIL processes outsourced to vendors
• Evaluate and redesign reports that should be produced by each process
• Define and agree new KPI’s for each process
• Streamlining and standardizing the high level process and control mechanism
• Define reports/output to be produced as part of service delivery
• Implementing reports/output models for each ITIL process
• Preparing SOP’s (Standard Operating Procedures) for each process
• Publishing the reports in Share point
• Overall responsible for operational activities from vendors IBM & HP

Cherrytec Intelisolve Limited, Chennai, India
From: October 2010 to March 2011

Role: Associate Manager
Project/Team: Infrastructure Management Services

Organization: Cherrytec Intelisolve Limited
Team Size: 22
Department: Infrastructure Management Services

Company Profile:
Cherrytec an IT Infrastructure company provides guaranteed solutions to deploy, monitor, manage, re-design and effectively leverage IT assets of large and medium scale enterprises, ensuring better ROI and better quality of service to our clients. Cherrytec gives the clients the most advanced IT capabilities while enabling them to focus their resources on more strategic issues. Our Clients were SPIC, TPL, MPL, TAC, Chiptest

Responsibilities:
As an Associate Manager - IMS, I used manage a team size of 22 engineers, expert in applications development and infrastructure support

• Designing the infrastructure with ITIL guidelines
• Implemented Helpdesk software (Sys Aid) to monitor the reports
• Responsible for monitoring the reports to improve the services and conducting weekly reviews with the respective teams
• Working with the problem management team to create a database of known errors and making them available to the Incident control & Service desk teams to reduce the incidents
• Coordinating with the problem management team to find definite solutions which can then be implemented as a change by liaising with the Change Management
• Hiring new recruits and train them accordingly and assign them to the most appropriate team as per their performance
• Building the clientele with the services offered
• Presentations provided to the new clients

WNS Global Services, Chennai, India
From: April 2007 to September 2010

Role: Technical Analyst
Project/Team: Remote Desktop

Organization: AVIVA Global Services
Team Size: 18
Department: UKITS - RD

Company Profile:
WNS (Holdings) Limited, is a leading global business process outsourcing company. WNS offers business values to 200+clents globally by combining operational excellence with deep domain expertise. WNS delivers an entire spectrum of business process outsourcing services such as finance and accounting, customer care, technology solutions. WNS has 23000+ professionals across 25 delivery centers worldwide. I was working for the client AVIA.

AVIVA-UK is UK’s leading insurance company in both life and general insurance. AVIVA-UK has more than 60,000 employees working all over UK and few centers in offshore. There are more than 40,000 desktops and 15,000 laptops and over 2000+ applications used by AVIVA-UK employees. Desktop Services as a team is responsible for maintenance of these desktops, laptop, applications and solving queries / incidents with high severity and priority.

Responsibilities:

• Handling IT queries and issues based on the severity and priority.
• Ensure that the ITIL framework guidelines are followed properly.
• Prioritize workflow during peak times and handling escalations from other support teams quickly, effectively and efficiently.
• Instrumental in exploring quick fixes.
• Monitoring the status and progress toward resolution of all open incidents.
• Lead a team of new hires and provided constructive feedbacks on their progress towards the process.
• Maintain new hires performance related data, analyze and create action plan to enhance the performance in liaison with the manager.  
• Maintaining healthy relationship with the user’s, support engineers of other teams our onshore colleagues
• Detecting potential trends and liaising with problem management where applicable
• Creating a database of updates and fixes and sharing with the entire team both offshore and onshore.

Slash Support India Pvt. Ltd (Presently CSS), Chennai, India
From: February 2006 to April 2007

Role: Application Engineer
Project/Team: Linksys

Organization: Slash Support India Pvt. Ltd
Team Size: 12
Department: Linksys

Company Profile:
CSS Corp is a global information and communications technology company with an impeccable record for designing, developing, deploying and managing end-to-end IT and network services., CSS Corp provides a truly impressive range of quality services that focus on delivering strategic value and operational efficiency for its customers.CSS Corp proudly works with some of the world's best known customer and partner brands. I was part of Linksys Project.

Linksys, A division of CISCO Systems is the recognized global leader in VOIP, Wireless and Ethernet networking. Based in Irvine, California, Linksys specializes in products and solutions that provide effortless and economical sharing of broadband internet connection, files, printers etc. Linksys Routers are the perfect solutions for newly established small business network. The heart of network, Linksys routers connects wireless or wired Ethernet devices to the network, to communicate as well as connecting several computers securely to the internet using a single broadband connection

Responsibilities:

• Handling technical queries 
• Train the new team members about the product and the process
• Prepared & maintained all the reports pertaining to the team (KRA – Key Result Area Metrics)
• Coordinator for the Team and the Team Lead (SPOC – Single Point Of Contact)

Bargain Computer Trading Est, Dubai, United Arab Emirates
From: January 2002 to January 2006

Role: Test Engineer
Project/Team: Application Testing

Organization: Bargain Computer Trading
Team Size: 12
Department:Point of Sale (POS) systems

Company Profile:
Bargain Computers is one of the dealers dealing with HP & DELL products like Monitors, Laptops, PC’s, Printers, and Accessories. Later, they came up with the development of software like POS (Point of Sale) for restaurants; they also had a testing team to test these products before their launch in to the market.

Hospitality point of sale systems has revolutionized the restaurant industry. This is particularly found in fast food service and sales centers. A number of restaurant chains employ systems which use computer networks. They will connect to a server, often referred to as a "store controller" or a "central control unit." Printers and monitors are also found on the network. Additionally, remote servers will connect to store networks and monitor sales and other store data. The efficiency of such systems have decreased service times and increased efficiency of orders.

Responsibilities:

• Analysis of the Project requirements provided by the clients
• Writing Test Scenarios and System Test case and Test case Review
• Doing System, Functional and Regression testing 
• Coordinating User Acceptance Testing 
• Recreating the issue when the issue comes from the customer and analyzing the source for the same and entering into the Bug tracking tool

Professional Achievements:

• Received Kings award multiple times at Aviva for performance
• Chosen Leader of the quarter at Maersk Global Services

Certifications:

• ITIL V3 Foundation Certified

Education :

• 2007 - M.Sc (Information Technology)Correspondence, Annamalai University, Chidambaram, Tamil Nadu
• 2000 – B.Sc (Maths Statistics, Computer Science), Osmania University, Hyderabad, Andhra Pradesh
• 1997 – Higher Secondary Education, Keshav Memorial Junior College, Hyderabad, Andhra Pradesh
• 1995 – Secondary School Certificate, Railway Mixed High School, Hyderabad, Andhra Pradesh

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