Resume Blaster: RBID: 01190214 - Profile of Regin B, B.Sc. (Mathematics) Graduate with 6+ years of experience in Shipping Captive Back Office operations.

Resume Blaster: RBID: 01190214 - Profile of Regin B, B.Sc. (Mathematics) Graduate with 6+ years of experience in Shipping Captive Back Office operations.


REGIN B
regineesh@yahoo.co.in
(+91) 99940670603

SUMMARY

• B.Sc. mathematics with Over 6+ years of experience in Shipping Captive Back Office
• Experience in Shipping Tariff Rate Administration and Support and in Export and Import Documentation
• Handling the Responsibility of preparing reports, to be sent to Origin Office
• Involved in Invoice the bills for payments & Check it for accuracy of input.
• Experiences in Quality Control 
• Handled Systems GSC: RKEM, GCSS, RKTS, and MCS.
• Experience in Excel Application
• Experience in Support of Product and Client Interactions 
• Extensive experience in interacting with the Clients for understanding the process requirements and 
• Trouble shooting the Issues
• Excellent Analytical, Interpersonal and Communication skills
• Ability to conduct research into a wide range of computing issues as required

EDUCATIONAL QUALIFICATIONS

• B.Sc., Mathematics from GTN Arts college, (1999-2002) (Affiliated to Madurai Kamaraj University), Dindigul.       

IT EXPOSURE

Language: C Language
Operating system: WINDOWS Versions
RDBMS: MS-Access 
Package: OFFICE 2000, 2003, 2007 & 2010

WORK EXPERIENCE SUMMARY

• VLS GLOBAL LOGISTICS PVT LTD (CMMI Level 5) - Executive Documentation (Aug 2010 to till Date)
• MAERSK GLOBAL SERVICES LTD (CMMI Level 5) - Sr. Officer - (Nov 2006 to July 2010)
• Brilliant IT-Enabling Services Private limited - Quality control Associate - (Jan 2006 to Nov 2006)

PROFESSIONAL EXPERIENCE

VLS GLOBAL LOGISTICS PVT LTD
Vanguard Logistics Services (VLS) is a subsidiary of the OTS Logistics Group. Vanguard provides global agency management services to both owned and third-party internationally renowned Non-Vessel Operating Common Carrier (NVOCC) brands. It also facilitates a well-developed, integrated and seamless network of transportation solutions to the freight forwarding industry including ocean, air and land transport consolidation along with a range of ancillary services like warehousing, logistics, inventory management, information services and consultation services.

ROLE: Documentation Executive (Rate Administration and Support)
A shipping captive office of world largest forwarding company operating logistics, freight forwarding, and warehouses.

Description:
The position involves getting the rate tariff from VLS office and also from the Agents from all over the world and will convert the data into a specific format for the Global Tariff and will upload in our system. Chasing the Agent and the VLS office from all over the regions every month for the new rates and also for the Validity of the rates.

Responsibilities

• Updating the rates as per the Agent Tariff and VLS office Tariff from all over the countries from the source Tariff and will check in monthly basis..
• Verify and correct errors in keyed data to ensure accuracy of completed work.
• Utilize knowledge of various computer software.
• Perform customer service duties concerning incorrect or missing data and 
• Any other problems surrounding their application.
• Maintain records including problem documentation and action taken.
• File management logs and similar data.
• Perform related duties as required.
• Ensure that confidentiality of data collected and stored is maintained.
• Work with other documentation executive personnel to accomplish organizational goals and specific back-up to other documentation executive on all levels of day-to-day activities
• Perform special projects as assigned by management. Demonstrate the ability to handle multiple tasks with little or no supervision
• Also updated Tenders to the VLS office.

MAERSK GLOBAL SERVICES LTD
The A.P. Moller - Maersk Group is a worldwide conglomerate. We operate in some 130 countries and have a workforce of some 108,000 employees. In addition to owning one of the world’s largest shipping companies, we’re involved in a wide range of activities in the energy, logistics, retail and manufacturing industries.

Role: Sr.Officer
Description: Role as an executive monitoring all the process planning and organizing daily activities as per priority wise and completing tasks.  Main motive of job role is to provide error free bills of lading to customer with time bound and high quality through our excellent services. Provide backup to Team Leader, in day to day shipping business, ensuring bill of lading are thoroughly processed and issued within the specified SLA(Service Level Agreement) with the data quality & the Specifications.

Responsibilities

• Systems handling in GSC: RKEM, GCSS, RKTS, MCS.
• Preparing Bill of Lading to the customers ( Import and Export )
• To provide swift and defect free documentation to customers
• To confirm all the statutory requirements of the customs and port authorities.
• To prevent claims, avoid legal actions and penalties to the Maersk Group
• Implementation of new SOPs to the team and to make sure they are followed
• Update workflow system on “real time” basis
• Handling the Responsibility of preparing reports, to be sent to Origin Office

Key Areas of Responsibility:

• Input Bills of Lading strictly as per Workflow system or as per    Separate instructions received from supervisor/team leader
• Follow the customer documentation requirements (wherever specified and within the Legal limits)
• Invoice the bills for payments & Check it for accuracy of input.
• Constantly evaluate current work processes and suggest options to improve same.
• Use Workflow System/ as a diagnostic tool to identify areas of improvement.
• Providing solutions to problems, within guidelines.
• Co-ordinate with origin offices to ensure highest level of data accuracy
• Checking the Freight Contract & Freight restriction for the Shipment
• Prevent claims

Brilliant IT-Enabling Services Private limited

Role : Quality control Associate
Litigation Support Services                                   

Litigation Support Coding is the Process of Visually examining various types of Documents and extracting relevant information for the purpose of making that information searchable and retrievable from a database. The resulting value of a searchable database is chiefly dependent upon the Accuracy, Completeness and Consistency of the coded information.

Responsibilities

• Logical Document Determination (LDD) / Unitization
• Check on the client sent pages already data captured by the assigned team.
• Ensure internal processes are being continuously analyzed to identify possibilities for Improvement and ensure full implementation
• Check on the client sent pages already data captured by the assigned team
• Coding.
• Collecting the client instructions about their images and advice the team member to Check according the instructions and ensure the same is done properly.
• QC / QA

PERSONAL PROFILE

Name : REGIN B
Yeara of Birth : 1981
Sex: Male
Marital Status : Married
Languages Known: Tamil, English and Malayalam

DO NOT USE OR QUOTE ANY OF THE INFORMATION IN ANY FORMS WITHOUT WRITTEN APPROVAL FROM Resume Blaster.   For more information on this profile, do reach out Resume Blaster 

Resume Blaster: RBID: 01130214 - Profile of Sunil Kumar RV, ITIL certified professional with 12+ years of experience and a Msc (I.T) Graduate

Resume Blaster: RBID: 01130214 - Profile of Sunil Kumar RV, ITIL certified professional with 12+ years of experience and a Msc (I.T) Graduate.



SUNIL KUMAR R V
CHENNAI
+91 96000 96383, sunilkumar.ravindran28@gmail.com

Objective:
To work in an ethical and thought provoking environment which demands the fullest and variant use of my knowledge thereby paving way for my individual growth, teams progress along with the advancement of the firm.

Professional Summary

• ITIL certified professional with 12 plus years of experience in IT Infrastructure, Operations and Project Management. Effective coach and trainer with the ability to motivate and organize diversified teams. Maintain continuous alignment of program scope with strategic business objectives, making recommendations to modify and improve the program when necessary. Creative problem solving and time management skills coupled with outstanding interpersonal skills facilitate tangible and seen results.
• Presently working with Maersk Global Services, Chennai, as Process Manager.
• Adroit in directing overall programs of the organization, inclusive of formulation of strategies, planning for achieving targets, and achieving all round business growth, using IT as a strategic platform.
• Adept in managing cross-functional project teams, resource allocation and deployment, coordination & interactions with the project team and other stakeholders; proficient in providing timely and cost-effective integrated technology solutions.  
• An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management and significant experience working with steering committees and other project managers.
• Experience in Project, Vendor, People and Operations Management. Adept knowledge in core ITIL processes like Service Desk, Incident, Problem, Change, Availability, Access, Release and Capacity management.
• A good analytical mind with willingness and ability to quickly learn and adapt.

Professional Experience:

Maersk Global services, Chennai, India
From: March 2011 to till Date

Role: Process Manager - DC Operations
Project/Team: Data Centre Operations

Organization:  AP Moller Maersk 
Team Size: 12 + Virtual Teams at Vendor place
Department: SDM - Service Delivery Management

Company Profile:
The A.P. Moller - Maersk Group is a worldwide conglomerate. We operate in 130 countries and have a workforce of over 108,000 employees and still growing. In addition to owning one of the world’s largest shipping companies, we’re involved in a wide range of activities in the energy, logistics, retail and manufacturing industries. Being a Shipping company, Maersk has outsourced the IT requirements to vendors IBM & HP.

Responsibilities:
As Process manager, I manage the day to day operations of off shored Data Center Operations team in Chennai reporting directly to Head of Data Center Operations. Also, performing the admin activities required by Global Service Centers (GSC) and cooperation with various other teams under Maersk Line (MLIT). Reviewing the project and implementing the best practices of the ITIL with vendors IBM & HP and ensuring excellent delivery at all times is my tasks. 

Project Responsibilities:

• Handling Strategic projects based on the requirements and MLIT standards
• Responsible for managing the overall project
• Responsible for accomplishing the project objectives within the constraints of the project
• Responsible for the outcome (success or failure) of the project
• Responsible for planning, controlling and monitoring, and also managing and directing the assigned project resources to best meet project objectives.
• Responsible to control and monitor “triple constraints” - project scope, time and cost (quality also) - in managing competing project requirements.
• Responsible to collect metrics data (such as baseline, actual values for costs, schedule, work in progress, and work completed) & reports on project progress and other project specific information to stakeholders
• Responsible for identifying, monitoring and responding to risk
• Responsible for delivering the project’s objectives within scope, schedule, cost, and quality to the project stakeholders

Operations Responsibilities:

• Managing the day to day operations of core ITIL processes Service Desk, Incident, Problem, Change, Availability, Access, Release and Capacity management.
• Managing the Service level management KPI’s and reports for all the ITIL processes handled by vendors. 
• Handling escalations from both business and vendors
• Monitoring the vendor performance and highlight the areas of improvement
• Producing customer reports for various business units within the organization
• Managing the communication to all stake holders on all major IT operations related activities like Major changes, Releases, Change freeze, Network freeze etc.
• Revalidate and redesign the ITIL processes outsourced to vendors
• Evaluate and redesign reports that should be produced by each process
• Define and agree new KPI’s for each process
• Streamlining and standardizing the high level process and control mechanism
• Define reports/output to be produced as part of service delivery
• Implementing reports/output models for each ITIL process
• Preparing SOP’s (Standard Operating Procedures) for each process
• Publishing the reports in Share point
• Overall responsible for operational activities from vendors IBM & HP

Cherrytec Intelisolve Limited, Chennai, India
From: October 2010 to March 2011

Role: Associate Manager
Project/Team: Infrastructure Management Services

Organization: Cherrytec Intelisolve Limited
Team Size: 22
Department: Infrastructure Management Services

Company Profile:
Cherrytec an IT Infrastructure company provides guaranteed solutions to deploy, monitor, manage, re-design and effectively leverage IT assets of large and medium scale enterprises, ensuring better ROI and better quality of service to our clients. Cherrytec gives the clients the most advanced IT capabilities while enabling them to focus their resources on more strategic issues. Our Clients were SPIC, TPL, MPL, TAC, Chiptest

Responsibilities:
As an Associate Manager - IMS, I used manage a team size of 22 engineers, expert in applications development and infrastructure support

• Designing the infrastructure with ITIL guidelines
• Implemented Helpdesk software (Sys Aid) to monitor the reports
• Responsible for monitoring the reports to improve the services and conducting weekly reviews with the respective teams
• Working with the problem management team to create a database of known errors and making them available to the Incident control & Service desk teams to reduce the incidents
• Coordinating with the problem management team to find definite solutions which can then be implemented as a change by liaising with the Change Management
• Hiring new recruits and train them accordingly and assign them to the most appropriate team as per their performance
• Building the clientele with the services offered
• Presentations provided to the new clients

WNS Global Services, Chennai, India
From: April 2007 to September 2010

Role: Technical Analyst
Project/Team: Remote Desktop

Organization: AVIVA Global Services
Team Size: 18
Department: UKITS - RD

Company Profile:
WNS (Holdings) Limited, is a leading global business process outsourcing company. WNS offers business values to 200+clents globally by combining operational excellence with deep domain expertise. WNS delivers an entire spectrum of business process outsourcing services such as finance and accounting, customer care, technology solutions. WNS has 23000+ professionals across 25 delivery centers worldwide. I was working for the client AVIA.

AVIVA-UK is UK’s leading insurance company in both life and general insurance. AVIVA-UK has more than 60,000 employees working all over UK and few centers in offshore. There are more than 40,000 desktops and 15,000 laptops and over 2000+ applications used by AVIVA-UK employees. Desktop Services as a team is responsible for maintenance of these desktops, laptop, applications and solving queries / incidents with high severity and priority.

Responsibilities:

• Handling IT queries and issues based on the severity and priority.
• Ensure that the ITIL framework guidelines are followed properly.
• Prioritize workflow during peak times and handling escalations from other support teams quickly, effectively and efficiently.
• Instrumental in exploring quick fixes.
• Monitoring the status and progress toward resolution of all open incidents.
• Lead a team of new hires and provided constructive feedbacks on their progress towards the process.
• Maintain new hires performance related data, analyze and create action plan to enhance the performance in liaison with the manager.  
• Maintaining healthy relationship with the user’s, support engineers of other teams our onshore colleagues
• Detecting potential trends and liaising with problem management where applicable
• Creating a database of updates and fixes and sharing with the entire team both offshore and onshore.

Slash Support India Pvt. Ltd (Presently CSS), Chennai, India
From: February 2006 to April 2007

Role: Application Engineer
Project/Team: Linksys

Organization: Slash Support India Pvt. Ltd
Team Size: 12
Department: Linksys

Company Profile:
CSS Corp is a global information and communications technology company with an impeccable record for designing, developing, deploying and managing end-to-end IT and network services., CSS Corp provides a truly impressive range of quality services that focus on delivering strategic value and operational efficiency for its customers.CSS Corp proudly works with some of the world's best known customer and partner brands. I was part of Linksys Project.

Linksys, A division of CISCO Systems is the recognized global leader in VOIP, Wireless and Ethernet networking. Based in Irvine, California, Linksys specializes in products and solutions that provide effortless and economical sharing of broadband internet connection, files, printers etc. Linksys Routers are the perfect solutions for newly established small business network. The heart of network, Linksys routers connects wireless or wired Ethernet devices to the network, to communicate as well as connecting several computers securely to the internet using a single broadband connection

Responsibilities:

• Handling technical queries 
• Train the new team members about the product and the process
• Prepared & maintained all the reports pertaining to the team (KRA – Key Result Area Metrics)
• Coordinator for the Team and the Team Lead (SPOC – Single Point Of Contact)

Bargain Computer Trading Est, Dubai, United Arab Emirates
From: January 2002 to January 2006

Role: Test Engineer
Project/Team: Application Testing

Organization: Bargain Computer Trading
Team Size: 12
Department:Point of Sale (POS) systems

Company Profile:
Bargain Computers is one of the dealers dealing with HP & DELL products like Monitors, Laptops, PC’s, Printers, and Accessories. Later, they came up with the development of software like POS (Point of Sale) for restaurants; they also had a testing team to test these products before their launch in to the market.

Hospitality point of sale systems has revolutionized the restaurant industry. This is particularly found in fast food service and sales centers. A number of restaurant chains employ systems which use computer networks. They will connect to a server, often referred to as a "store controller" or a "central control unit." Printers and monitors are also found on the network. Additionally, remote servers will connect to store networks and monitor sales and other store data. The efficiency of such systems have decreased service times and increased efficiency of orders.

Responsibilities:

• Analysis of the Project requirements provided by the clients
• Writing Test Scenarios and System Test case and Test case Review
• Doing System, Functional and Regression testing 
• Coordinating User Acceptance Testing 
• Recreating the issue when the issue comes from the customer and analyzing the source for the same and entering into the Bug tracking tool

Professional Achievements:

• Received Kings award multiple times at Aviva for performance
• Chosen Leader of the quarter at Maersk Global Services

Certifications:

• ITIL V3 Foundation Certified

Education :

• 2007 - M.Sc (Information Technology)Correspondence, Annamalai University, Chidambaram, Tamil Nadu
• 2000 – B.Sc (Maths Statistics, Computer Science), Osmania University, Hyderabad, Andhra Pradesh
• 1997 – Higher Secondary Education, Keshav Memorial Junior College, Hyderabad, Andhra Pradesh
• 1995 – Secondary School Certificate, Railway Mixed High School, Hyderabad, Andhra Pradesh

DO NOT USE OR QUOTE ANY OF THE INFORMATION IN ANY FORMS WITHOUT WRITTEN APPROVAL FROM Resume Blaster.   For more information on this profile, do reach out Resume Blaster