Pramod Tamboli
Phone No. 09892949958 / 09227553625
Email: pbtamboli@gmail.com
Mumbai
Seeking assignments in Operation, Customer Service, Technical Support, Franchisee Management Sales & Marketing with a growth oriented organization.
Professional Profile
- Diploma in Electronics & Telecommunications having over 15 years of experience in Technical After Sales Service ,Technical Operations, Franchisee Management, Customer Serving, Technical Support and Inventory Management & Sales & Marketing,.
- Currently serving as Regional Service Manager – (West- South) Mobile & IT Operation with Beetel Teletech Ltd.
- Holds the distinction of exploring new Area & markets, managing Infrastructure Development, Branch operations independently, establishing Franchisee networks for escalating turnovers & achieving desired goals. Also maintain quality of service with minimum down time.
Educational Qualification:
- Diploma in Electronics & Telecommunication from
Computer Skills:
Excellent in MS office (Word, Excel, Power Point, Internet)
Areas of Exposure & Expertise
Team Management & Technical Operation
- Heading a team of Technical for achieving Infrastructure Installation & Minimum Customer Escalation.
- Heading a team of Sales professionals for achieving Sales targets.
- Budgeting, target planning, Negotiations with the Suppliers.
- Training Technical & sales personnel to address customers in the corporate sector.
Sales & Marketing Operations
- Drive sales initiatives and achieve desired targets with overall responsibility of ROI.
- Identify and explore new markets and tap profitable business opportunities.
Franchisee Management & Distribution/Channel Management
- Develop and sustain the existing network and effectively manage the supply chain.
- Expand the dealer infrastructure and appoint new channel partners in untapped markets.
- Evaluate performance & monitor distributor sales and marketing activities.
Career Highlights
Since Feb.11 to till date working with Beetel Teletech Ltd. as Regional Service Manager –West.
Beetel Teletech is Bharti Group of Companies & has launch Mobile by his own brands.
Job responsibility:
- Heading Operation for West & south region for Beetel Brand Mobile Projects & IT Peripherals Project.
- Manage Operation through Third Part Operation ( Accel frontline Ltd./ Adonis & Direct ASD) through their lager network of ASP network. in terms of Technical Support, Inventory Planning, Customer Satisfaction.
- To drive the operation overall to achieve the organizational goal & maximize the efficiency in terms of Service Level Agreement .
- To recruit, train and evaluate the Authorized Service Partner, & monitor their productivity & rate individual performance periodically
- Customer interaction, Inventory Planning and Escalation management leading to maximize the customer satisfaction
- To support after sales service to trade by improving call loads interaction & relation maintenance with ASP, Dealers & Distributors.
- Interact with parent HO for various reports and analysis as per requirement from time to time
Since Aug.10 to Feb.11 worked with inTarvo Technologies Ltd. As a Regional Delivery Manager West- for Mobile Project Operation HO at Delhi.
InTarvo Technologies Limited (formerly known as RT Outsourcing Services Limited) is India's leading provider of Integrated Lifecycle Management (ILM) support services for Technology Products for Original Equipment Manufacturers, EMS Companies, Distributors, Large Corporation and Retail Chains.
InTarvo Technologies Limited offers High end Telecom project management services to most of the telecom operators and companies. The services are delivered in all geographies of the country with the focus on quality of the deliverables and meeting stringent service levels and timelines.
Job responsibility:
- Heading Operation for West region for Various Mobile Projects (Sony, Videocon, G5, Ultra mobile, Wespro, Peek etc.)
- Manage Own center operation as well ASP Center in terms of Technical Support, Inventory Support, Customer Satisfaction.
- To drive the operation overall to achieve the organizational goal & maximize the efficiency in terms of profitability & viability.
- To recruit, train and evaluate the Service manager, Service Engineers / Technicians CCOs & monitor their productivity & rate individual performance periodically
- Customer interaction, Inventory control and Escalation management leading to maximize the customer satisfaction
- To generate the business by improving call loads interaction & relation maintenance with ASP, Dealers & Distributors.
- Interact with parent company(Sony, Videocon, G5, Ultra Mobile etc.) and HO ( Intarvo) for various reports and analysis as per requirement from time to time
- Building a team, lead it by example and motivate the subordinates to maximize the efficiency.
- Managing of overall discipline, work ethics, honesty and integrity in the total operation among the staff members.
Since June.09 to Aug.10 working with Aforeserve.com Ltd. As a Regional Manager West- for Business Development HO at Noida-UP.
AFORESERVE.COM LTD. is a premier “after sales” service provider to the IT and Cell Phone industry, and its customers with its world class repair servicesand reverse logistics. It has a state of the art call center, dedicated to customer satisfaction and warranty management solutions. It offers full service solutions through integrated process and is dedicated to fulfill and enhance service level commitments in IT and mobile phone industry
Job responsibility:
- To appoint Franchisee for Mobile Service Center (RE-STORE MOBILE) & drive its operation overall to achieve the organizational goal & maximize the efficiency in terms of profitability & viability.
- To recruit, train and evaluate the Service Engineers / Technicians, CCOs / Sales Executive & monitor their productivity & rate individual performance periodically
- To generate the business by improving call loads interaction & relation maintenance with Dealers, Distributors & other channel partners.
- Building a team, lead it by example and motivate the subordinates to maximize the efficiency.
- Managing of overall discipline, work ethics, honesty and integrity in the total operation among the staff members.
Since Jan.08 to June.09 working with Hathway Cable & Datacom Pvt.Ltd. as a Branch Manager (Operation) at Vapi & HO at Mumbai.
HCDPL is largest MSO in India & No.1 In cable TV Service & leading Class A Broadband Internet Service Provider in India.
Job responsibility:
- To drive the operation overall to achieve the organizational goal & maximize the efficiency in terms of profitability & viability.
- To recruit, train and evaluate the Executives, Engineers / Technicians & monitor their productivity & rate individual performance periodically
- Customer interaction, Inventory control and Escalation management leading to maximize the customer satisfaction
- Site acquisition for Towers & RF survey for RF Network of south Gujarat.( Bharuch To Umbergaon , Daman & Silvassa)
- Liaison with local vendors, suppliers, and other government agencies.
- Managing ISP operation in terms of Technical support, Marketing activity and administrative activity (Setup design, Implementation day to day operation)
- Leading a Team of Sales Executives & generate Business of Corporate & Retail business of Broad Band Internet service, VPN, Video Conferencing & other IT solution.
- Interact with HO for various reports and analysis as per requirement from time to time.
Oct’.2006 to Dec.07 with., Solectron Centum Electronics Ltd. (Nokia Care Center) based at Delhi/Bangalore which is a part of an American MNC to head the SURAT Branch Operations, as a “Territory Manager” West (Gujarat ) and looking after the “After Market Services” of a world leader in mobile communication i.e. “NOKIA” branded handsets.
Job responsibility:
- To drive the operation overall to achieve the organizational goal & maximize the efficiency in terms of profitability & viability.
- To recruit, train and evaluate the Service Engineers / Technicians CCOs & monitor their productivity & rate individual performance periodically
- Customer interaction, Inventory control and Escalation management leading to maximize the customer satisfaction
- To fulfill the legal and statutory compliances with respect to business and local authority like corporation, state government returns, ESI submission, service tax submission & renewals etc.
- To appoint repair center of Level 2 & Level 1 in west region.
- To generate the business by improving call loads interaction & relation maintenance with Dealers, Distributors & other channel partners.
- Interact with parent company( Nokia) and HO ( Solectron) for various reports and analysis as per requirement from time to time
- Building a team, lead it by example and motivate the subordinates to maximize the efficiency.
- Managing of overall discipline, work ethics, honesty and integrity in the total operation among the staff members.
May’2005 to Oct’. 2006 with Digital 2 Virtual ISP PVT. LTD., as Manager Operation Surat. D2V is Gujarat leading ISP Company, who has taken over total network of Wilnet Communications in Gujarat . They are in ISP business since 2001.
May’2004 - May’ 2005 with Wilnet communication Pvt. Ltd., as Asst. Manager – Marketing, Surat.
Job responsibility:
- I was handling Surat Branch since starting.
- Successfully handled operations like migration of all Corporate Customer, Cable & Dial up customer to D2V ISP.
- Increase the business of Leased lines for the Corporate & Cyber cafes.
- To developed business in Surat & South Gujarat, appoint new Distributors, Dealer and Franchisee for Internet related products.
- Lead a team of Sales Executives for new business of Dial Up, Internet on Cable & Wireless, Network Solution & VOIP Solutions.
- Led a team of technical service executives for tracking the ISP infrastructure and escalate customer satisfaction.
March 2000 to April.04 with Patriot Automation Project Ltd. (Caltiger.com)
A leading Indian category A ISP working as Senior Technical System Executive.
Job Responsibility:
- Site survey as per feasibility of telephone exchange.
- Site acquisition.
- Liaison with local vendors, suppliers, and other government agencies like BSNL, SEC, and SMC.
- Managing ISP operation in terms of Technical support, Marketing activity and administrative activity to Franchisee of ISP & Distributor of Net2phone & their Channel partner. (Setup design, Implementation day to day operation)
- Configuration of Net2phone VOIP devices for Dial up & Broadband connection (Head set, Yep Phone, Yep Jack plus, IP Phone, Pro, Linksys Voice Router, MAX 4, MAX 8, MAX T1/E1
- Implementation & Maintaining of E1R2 line, ISDN line Leased line, RF link and PSTN line, LAN, WAN, VPN, RAS, Router, Modem.
- Invoicing, Billing, Collection & after sales service of Internet & VOIP product.
Mar’1998 to Mar’2000 with Smartalk Pvt. Ltd.
Dec’1996 to Apr’1998 with Teamcall Pvt. Ltd., Surat.
Job Responsibility:
- Actively involved in RF survey, erection, testing & commissioning of PMRTS (Public Mobile Radio Trunking Service) site at Mumbai and Surat.
- Successfully handled installation and programming of Motorola Fix station & Mobile Radio sets.
- Tracking of Radio Trunking Infrastructure (Smartnett II system, Controller, Quanter, UPS system).
Jun’1995 –Dec’1996 with Microwave Communication Ltd. (PAGELINK) as Jr. Engg., Surat.
Job Responsibility:
- Distinction of programming / activation and maintenance of different types of Pagers viz. Motorola/Casio/Philips.
- Effectively made regular checks on the Paging infrastructure and administered the Paging service Operators.
- Supervision of Paging service Operator.
- Handling Customer Complaint regarding pager and paging service.
Dec.’1992 to June ’1995 with Veearsons Office Automation Pvt. Ltd., Surat Gujarat .
Job Responsibility:
- Handling Sales & Service, Installation of MELTRON, make EPABX, KEY TELPHONE SYSTEMS & FAX MACHINE.
- I have worked with various brand EPABX & KTS i.e. Accord, Syntel, Tata, Meltron, Siemens KTS, Brother FAX.
Personal Detail:
Year of Birth: 1970
Language Known: English, Hindi & Gujarati.
Martial Status: Married.
Contact No. 09892049958 / 09227553625
Email Address: pbtamboli@gmail.com; pramod_t2000@yahoo.com
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