RAVIRAJ DAMAKALE.
Vasai (East)
+91-7387875959 / ravidams123@gmail.com
OBJECTIVE:
Looking for a challenging career with a company that continues to grow and leads the business industry and awards more opportunities to advance
Year of Birth: 1988.
Religion: Hindu
SKILLS:
- Fluent in three languages: English, Hindi, Marathi.
- Relationship Management skills, Project management skills, Presentation skills, People Management skills.
- Strong communication skills, Strong organization skills, Able to Multitask, Prioritize and complete Projects.
- Self – motivated, Goal oriented, Hard working, Proven Leadership and team building skills.
- Computer skills include: Windows 2000, XP, and Microsoft office.
- Responding to time pressures and interpersonal conflict with problem – solving actions
- Identifying needed resources (i.e. people–power, money, collateral, supplies)ahead of time
EDUCATION:
2010- 2011 NATIONAL EDUCATION MANAGEMENT ,PUNE
MBA In Hospital Management& Customer Care Management.(Correspondence).
2007 – 08 SHIVAJI UNIVERSITY,KOLHAPUR
Completed B.com
2004 – 2005 D.G.COLLEGE OF COMMERCE ,SATARA.
Completed H.S.C (1ST Class)
ADDITIONAL QUALIFICATION:
PICT SCHOOL OF COMPUTER ENGG.
Post graduate Diploma In Computer Security.
MSCIT. Basics Of Computer Knowledge.
National Cadet Crops (“C” certificate).
National Service Scheme (“C” certificate).
EXPERIENCE :
Asst. Manager Operations - Sept 2013 – current
IASIS HOSPITAL, VASAI .
- Handling the front desk, billing, and report dispatch departments.
- Report to M.S. & G.M. about any major decision
- Co-coordinating between customer care executives and senior authorities.
- Training the executives about new system or giving new ideas to work effectively.
- Keeping track on daily MIS.
- Co-ordinate with doctors if any emergency cases comes and arrange the doctor ASAP.
- Keep a track on indene of stationary.
- Making duty rotations of staff.
- Help the customer care executives in peak hours to handle the patients.
Customer Care Officer - May 2011 – Sept 2013
Kokilaben Dhirubhai Ambani’s Hospital Mumbai.
ADMISSIONS / ACCIDENT & EMERGENCY DEPARTMENT.
- Handling the admission and discharge billing of the patients
- Co-ordinating with the doctors for admissions of different treatments.
- Handling the emergency along with the regular admissions, discharge billing when working in night.
- Working hand in hand with different departments like pharma, laboratory etc.
- Training the new people who join in every few days.
- Communicating in a way to make sure the patients remain calm even in their toughest situations.
- Handling of cash counter. (Cash Collection, Passing Discounts, Handling of Credit Patients etc.
- Solving the Patients queries.
- Counseling the Patients.
- Giving Estimate related to OT, Cathlab and other Procedures.
- Handling of Admission, Discharge and Transfer of the Patients.
- Handling of Corporate / TPA Patients (Admission, Discharges etc.)
- Handling of international OPD / IPD Patients.
- Handling of TPA.
- Handling of day to day administrative work.
APPOINTMENT DESK
- Provide appointments to patients over the phone.
- Rescheduling the appointments as per request of doctors and patients.
- Making the OPD changes and prepare doctor’s OPD schedule & Operation Theater schedule.
- Co ordinate with patient and doctor for any specific query by the patient
- Suggest a right doctor for patient’s problem.
- Attending international calls for admission request or any appointment request.
- Keeping track on abandoned calls & giving call back to all patients who could not.
- Reply to queries which we receive by SMS on hourly basis.
- Mail all the daily reports to senior authorities.
Customer Service Executive - June 2008 –May 2011
National Institute ,pune
- Using exceptional interpersonal skills to liaise with the field teams to ensure efficient flow of information.
- Facilitate the timely and efficient flow of the information between academy and to the client.
- Interact with the public to educate them about our cources.
- Creating fun environment for team member.
- Working effectively in a team atmosphere.
- Mediate relationship within the field and operations team as required.
INTEREST AND ACTIVITIES
- Trekking.
- Chatting with friends.
- Swimming.