Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts

Thursday 6 February 2014

Resume Blaster: RBID: 02060214 - Profile of Deepan Chakravarthy an MBA (Logistics and shipping management) Graduate with 3+ years of relevant experience.

Resume Blaster: RBID: 02060214 - Profile of Deepan Chakravarthy an MBA (Logistics and shipping management) Graduate with 3+ years of relevant experience.





Deepan Chakravarthy
Contact number: 91+8056158013
Chennai 

Objective: 
To Work  in  a  competitive  and  dynamic  environment,  to  gain  real-time  industrialist  experience  and  establish  myself  as an efficient team player involved in the development of the organization.

Personal ability:
  • Enthusiastic, diligent working capability with good physical and mental strength, able to complete any work to its consummation.
  • Have great interests in learning new things and taking up challenging tasks and completing it within said time. 

Education qualification:
  • MBA (Logistics and shipping management) in Vels University, Chennai in the year 2011.
  • Bachelor of Commerce in Bishop Heber College, Trichy in the year 2009.

Working Experience:

Organization: Maersk Global Service Centre (Maersk Line) Chennai
Department:  Customer Service – Export Documentation
Designation:   Senior Associate Officer
Period:            Since September 2011
  
Roles and Responsibilities as a senior associate officer in Export documentation – Customer service:
  • Export  documentation/Bill of lading manifest
  • OFAC countries B/L manifest like (Sudan and Syria destination booking B/L Manifest
  • Reports on Weekly/Monthly basis.
  • Monthly basis Tele con-cal with origin office for process improvement

Trade Compliance Team (OFAC and EU Regulations)
  • Team handling with sanctioned countries like Syria and Sudan
  • Following International, OFAC and EU regulations
  • Filtering out the Negative commodities
  • Getting the Letter of indemnity (LOI) and Questionnaire from customer
  • Cross checking the customer letter pad, booking number, signature on the LOI
  • Monitoring the situation of Political Intervention on Sanctioned Countries
WCRS: Handling US/Canada customs Procedure: 
  • US & Canada Customs Complying with the 24 hour advance
  • Manifest rule of US DEPARTMENT OF HOMELAND SECURITY.
  • Monitoring the schedules of vessel/voyages which sails from one port to another and chase the operational departments and shippers to assist their cargo delivered smoothly in their respective destinations. 

STA Malaysia 2010:
  • Having sound knowledge on “Strategic Trade Act 2010” which is imposed by Malaysian
  • Government to identify the strategic goods transshipped via Malaysia.
  • Preparing reports of transshipment shipments via Malaysia.
  • Scanning for shipments for identify STA goods.
  • Applying to Malaysia customs for Importer and commodity to get approval.
  • Following up with the customer to get the “End User Statement”.
  • Preparing long standing container reports and analysing. 

Work Achievements:
  • Contributed Kaizens for process simplification and Cost savings
  • Completed Maersk Lean SIX SIGMA White Belt certification 

Practical Exposure:
  • Under gone three months internship in PSTS LOGISTICS PVT LTD CHENNAI.
  • Trained CHA, Vessel handling department.
  • Handling of Export and Import documentation
  • Issuing of Bill of lading, Delivery order
  • Visited Customs freight station, Chennai port trust, Warehouse, Terminals in port, Dry dock

Technical Skills:
  • Operation Systems: Windows ,Vista
  • MS Office - Word, Excel, Power Point 
Personal Information:

Year of birth: 1989
Sex: Male
Marital Status: Single
Nationality: Indian
Languages Known: Tamil, English
Hobbies: Listening music, playing cricket

Achievements:
  • Completed type writing lower level in English certificated by Tamil Nadu State Government.
  • NSS
DO NOT USE OR QUOTE ANY OF THE INFORMATION IN ANY FORMS WITHOUT WRITTEN APPROVAL FROM Resume Blaster.   For more information on this profile, do reach out Resume Blaster



Saturday 25 January 2014

Resume Blaster: Profile of Raviraj Damakale an experienced professional in Hospital Management with an MBA

Resume Blaster: Profile of Raviraj Damakale an experienced professional in Hospital Management with an MBA





RAVIRAJ DAMAKALE.
Vasai (East)

+91-7387875959 / ravidams123@gmail.com

OBJECTIVE:

Looking for a challenging career with a company that continues to grow and leads the business industry and awards more opportunities to advance

Year of Birth:    1988.
Religion:            Hindu

SKILLS:

  • Fluent in three languages: English, Hindi, Marathi.
  • Relationship Management skills, Project management skills, Presentation skills, People    Management skills. 
  • Strong communication skills, Strong organization skills, Able to Multitask, Prioritize and complete Projects.
  • Self – motivated, Goal oriented, Hard working, Proven Leadership and team building skills.
  • Computer skills include: Windows 2000, XP, and Microsoft office.
  • Responding to time pressures and interpersonal conflict with problem – solving actions
  • Identifying needed resources (i.e. people–power, money, collateral, supplies)ahead of time

  
EDUCATION:

2010- 2011              NATIONAL EDUCATION MANAGEMENT ,PUNE
MBA In Hospital Management& Customer Care Management.(Correspondence).    

2007 – 08                 SHIVAJI UNIVERSITY,KOLHAPUR
Completed B.com

2004 – 2005             D.G.COLLEGE OF COMMERCE ,SATARA.
Completed H.S.C (1ST Class)

ADDITIONAL QUALIFICATION:

PICT SCHOOL OF COMPUTER ENGG.
Post graduate Diploma In Computer Security.
MSCIT. Basics Of Computer Knowledge.

National Cadet Crops (“C” certificate).

National Service Scheme (“C” certificate).



EXPERIENCE :

Asst. Manager Operations  - Sept 2013 – current
IASIS HOSPITAL, VASAI .

  • Handling the front desk, billing, and report dispatch departments.
  • Report to M.S. & G.M. about any major decision
  • Co-coordinating between customer care executives and senior authorities.
  • Training the executives about new system or giving new ideas to work effectively.
  • Keeping track on daily MIS.
  • Co-ordinate with doctors if any emergency cases comes and arrange the doctor ASAP.
  • Keep a track on indene of stationary.
  • Making duty rotations of staff.
  • Help the customer care executives in peak hours to handle the patients.

  

Customer Care Officer - May 2011 – Sept 2013
Kokilaben Dhirubhai Ambani’s Hospital   Mumbai.      

ADMISSIONS / ACCIDENT & EMERGENCY DEPARTMENT.

  • Handling the admission and discharge billing of the patients
  • Co-ordinating with the doctors for admissions of different treatments.
  • Handling the emergency along with the regular admissions, discharge billing when working in night.
  • Working hand in hand with different departments like pharma, laboratory etc.
  • Training the new people who join in every few days.
  • Communicating in a way to make sure the patients remain calm even in their toughest situations.
  • Handling of cash counter. (Cash Collection, Passing Discounts, Handling of Credit Patients etc.
  • Solving the Patients queries.
  • Counseling the Patients.
  • Giving Estimate related to OT, Cathlab and other Procedures.
  • Handling of Admission, Discharge and Transfer of the Patients.
  • Handling of Corporate / TPA Patients (Admission, Discharges etc.)
  • Handling of international OPD / IPD Patients.
  • Handling of TPA.
  • Handling of day to day administrative work.


APPOINTMENT DESK
  • Provide appointments to patients over the phone.
  • Rescheduling the appointments as per request of doctors and patients.
  • Making the OPD changes and prepare doctor’s OPD schedule & Operation Theater schedule.
  • Co ordinate with patient and doctor for any specific query by the patient
  • Suggest a right doctor for patient’s problem.
  • Attending international calls for admission request or any appointment request.
  • Keeping track on abandoned calls & giving call back to all patients who could not.
  • Reply to queries which we receive by SMS on hourly basis.
  • Mail all the daily reports to senior authorities.



Customer Service Executive - June 2008 –May 2011
National Institute ,pune

  • Using exceptional interpersonal skills to liaise with the field teams to ensure efficient flow of information.
  • Facilitate the timely and efficient flow of the information between academy and to the client.
  • Interact with the public to educate them about our cources.
  • Creating fun environment for team member.
  • Working effectively in a team atmosphere.
  • Mediate relationship within the field and operations team as required.

INTEREST AND ACTIVITIES

  • Trekking.
  • Chatting with friends.
  • Swimming.