Resume Blaster: Profile of Raviraj Damakale an experienced professional in Hospital Management with an MBA

Resume Blaster: Profile of Raviraj Damakale an experienced professional in Hospital Management with an MBA

RAVIRAJ DAMAKALE.

Vasai (East)

+91-7387875959 / ravidams123@gmail.com

OBJECTIVE:

Looking for a challenging career with a company that continues to grow and leads the business industry and awards more opportunities to advance

Year of Birth:    1988.

Religion:            Hindu

SKILLS:

• Fluent in three languages: English, Hindi, Marathi.
• Relationship Management skills, Project management skills, Presentation skills, People    Management skills. 
• Strong communication skills, Strong organization skills, Able to Multitask, Prioritize and complete Projects.
• Self – motivated, Goal oriented, Hard working, Proven Leadership and team building skills.
• Computer skills include: Windows 2000, XP, and Microsoft office.
• Responding to time pressures and interpersonal conflict with problem – solving actions
• Identifying needed resources (i.e. people–power, money, collateral, supplies)ahead of time

  

EDUCATION:

2010- 2011              NATIONAL EDUCATION MANAGEMENT ,PUNE

MBA In Hospital Management& Customer Care Management.(Correspondence).    

2007 – 08                 SHIVAJI UNIVERSITY,KOLHAPUR

Completed B.com

2004 – 2005             D.G.COLLEGE OF COMMERCE ,SATARA.

Completed H.S.C (1^ST Class)

ADDITIONAL QUALIFICATION:

PICT SCHOOL OF COMPUTER ENGG.

Post graduate Diploma In Computer Security.

MSCIT. Basics Of Computer Knowledge.

National Cadet Crops (“C” certificate).

National Service Scheme (“C” certificate).

EXPERIENCE :

Asst. Manager Operations  - Sept 2013 – current

IASIS HOSPITAL, VASAI .

• Handling the front desk, billing, and report dispatch departments.
• Report to M.S. & G.M. about any major decision
• Co-coordinating between customer care executives and senior authorities.
• Training the executives about new system or giving new ideas to work effectively.
• Keeping track on daily MIS.
• Co-ordinate with doctors if any emergency cases comes and arrange the doctor ASAP.
• Keep a track on indene of stationary.
• Making duty rotations of staff.
• Help the customer care executives in peak hours to handle the patients.

  

Customer Care Officer - May 2011 – Sept 2013

Kokilaben Dhirubhai Ambani’s Hospital   Mumbai.      

ADMISSIONS / ACCIDENT & EMERGENCY DEPARTMENT.

• Handling the admission and discharge billing of the patients
• Co-ordinating with the doctors for admissions of different treatments.
• Handling the emergency along with the regular admissions, discharge billing when working in night.
• Working hand in hand with different departments like pharma, laboratory etc.
• Training the new people who join in every few days.
• Communicating in a way to make sure the patients remain calm even in their toughest situations.
• Handling of cash counter. (Cash Collection, Passing Discounts, Handling of Credit Patients etc.
• Solving the Patients queries.
• Counseling the Patients.
• Giving Estimate related to OT, Cathlab and other Procedures.
• Handling of Admission, Discharge and Transfer of the Patients.
• Handling of Corporate / TPA Patients (Admission, Discharges etc.)
• Handling of international OPD / IPD Patients.
• Handling of TPA.
• Handling of day to day administrative work.

APPOINTMENT DESK

• Provide appointments to patients over the phone.
• Rescheduling the appointments as per request of doctors and patients.
• Making the OPD changes and prepare doctor’s OPD schedule & Operation Theater schedule.
• Co ordinate with patient and doctor for any specific query by the patient
• Suggest a right doctor for patient’s problem.
• Attending international calls for admission request or any appointment request.
• Keeping track on abandoned calls & giving call back to all patients who could not.
• Reply to queries which we receive by SMS on hourly basis.
• Mail all the daily reports to senior authorities.

Customer Service Executive - June 2008 –May 2011

National Institute ,pune

• Using exceptional interpersonal skills to liaise with the field teams to ensure efficient flow of information.
• Facilitate the timely and efficient flow of the information between academy and to the client.
• Interact with the public to educate them about our cources.
• Creating fun environment for team member.
• Working effectively in a team atmosphere.
• Mediate relationship within the field and operations team as required.

INTEREST AND ACTIVITIES

• Trekking.
• Chatting with friends.
• Swimming.