Showing posts with label Technical Support. Show all posts
Showing posts with label Technical Support. Show all posts

Thursday 20 March 2014

Resume Blaster: RBID - 01200314 - Profile of Kalaiyarasan, B.E. (Computer Science) Graduate with 8+ years of relevant industry experience.

Resume Blaster: RBID - 01200314 - Profile of Kalaiyarasan, B.E. (Computer Science) Graduate with 8+ years of relevant industry experience.


Kalaiyarasan C
Chennai
Email: ckalaiyarasan@gmail.com
Contact No: 9884699486

Career Objective
To work in a leading edge organization that Recognizes and Values Individual Contribution and which provide Opportunities for Continuous learning & Advancement in work that offers Professional growth while being resourceful, innovative and flexible.

Educational Qualification
  • Bachelor of Engineering in Computer Science
Certifications
  • IBM Certified Lotus Notes and Domino 8 System Administrator
  • Microsoft Certified Professional (MCP) in Windows XP.
Experience Summary: 
  • Eight years in the IT industry in System Integration and Technical Support.
  • Possess 5 year of extensive industry experience in Lotus Domino Server & Windows 2003/2008 Server.
  • System Administration in Win-NT, Win-2000, WIN-XP and WIN-2003/2008 Network Environments.
Technical Skills:
  • Operating System:   Windows 98, 2000, XP, Red hat Linux and windows 7/8
  • Servers:   Windows Server 2008\2003\2000 & RHEL 5
  • Messaging Systems:   Lotus notes and Domino server
  • Network Technologies:   LAN,WAN,WiFi and TCP/IP
Professional Experience:

KSK Mahanadi Power Company Limited through Immunity networks, Chennai from April 2011 to till date.

Roles & Responsibilities:
  • Managing more than 100 desktops, laptops, servers, printers and check point firewall.
  • Installation & maintaining of DELL PCs and attending day-to-day user's problem calls.
  • Installation & maintaining of HP Proliant server DL180 G6.
  • Migration of windows server 2003 to windows server 2008.
  • Installation and updating of Desktop operating system and other software.
  • Troubleshooting of operating systems (Windows 98, XP, 2000, 2003, 2008 and Windows 7/8).
  • System backup and restore in windows server 2003 and windows server 2008.
  • Installing, configuring, and troubleshooting in IBM Domino server 8.5
  • Installing, configuring and troubleshooting in Exchange server 2007.
  • Install, Configure & maintain e-mail client Lotus notes / MS Outlook / Outlook express.
  • Installing, configuring, and troubleshooting in RAID
  • Installation and Configuration of ADS & Managing Active Directory Users and Groups.
  • Installation and Configuration of DHCP Server and Client.
  • Installation and Configuration of DNS, IIS and FTP.
  • Network installation, configuration and troubleshooting.
  • Maintains inventory of PC equipment with Asset Executive.
  • Installation, Configuration, Troubleshooting of Local and Network Printers, Scanners.
  • Installation of Various software’s and application for the user's need. 

Quadsel systems pvt ltd, Chennai from February 2010 to March 2011.

Roles & Responsibilities:
  • Managing more than 200 desktops, laptops, servers and printers.
  • Installation & maintaining of HP PCs and attending day-to-day user's problem calls.
  • Installation and updating of Desktop operating system and other software.
  • Troubleshooting of operating systems (Windows 98, XP, 2000, 2003, 2008 and Windows 7).
  • Installing, configuring, and troubleshooting in IBM Domino server 8.5.
  • Installing, configuring and troubleshooting in Exchange server 2003.
  • Install, configure & maintain e-mail client Lotus notes / Outlook / Outlook express.
  • Installing, configuring and troubleshooting in RAID.
  • System backup and restore in windows 2003 and windows 2008.
  • Installation and configuration of ADS & Managing Active Directory Users and Groups.
  • Installation and configuration of DHCP Server and Client.
  • Installation and configuration of DNS, IIS and FTP.
  • Network installation, configuration and troubleshooting.
  • Maintains inventory of PC equipment with Asset Executive.
  • Installation, configuration, Troubleshooting of Local and Network Printers, Scanners.
  • Installation, configuration, Troubleshooting of Symantec Antivirus.
  • Installation of Various software’s and application for the user's need.
Indian Oil Corporation Ltd through CMS, Chennai from January 2009 to January 2010

Roles & Responsibilities:
  • Managing more than 200 desktops, laptops, servers and printers.
  • Installation & maintaining of WIPRO PCs and attending day-to-day user's problem calls.
  • Installation and updating of Desktop operating system and other software.
  • Troubleshooting of operating systems (Windows 98, XP, 2000, 2003, 2008 and Windows 7).
  • Installing, configuring, and troubleshooting in IBM Domino server 8.5.
  • Installing, configuring and troubleshooting in Exchange server 2003.
  • Install, Configure & maintain e-mail client Lotus notes / MS Outlook / Outlook express.
  • Installation and Configuration of ADS & Managing Active Directory Users and Groups.
  • Installation and Configuration of DHCP Server and Client.
  • Installation and Configuration of DNS, IIS and FTP.
  • Installing, configuring and troubleshooting in RAID
  • Network installation, configuration and troubleshooting.
  • Maintains inventory of PC equipment with Asset Executive.
  • Installation, Configuration, Troubleshooting of Local and Network Printers, Scanners.
  • Installation, Configuration, Troubleshooting of Symantec Antivirus.
  • Installation of Various software’s and application for the user's need. 
Hard net computers, trichy from August 2006 to December 2008.

Roles & Responsibilities:
  • System Assembling and disassembling
  • Installing and troubleshooting windows 98,XP,2000 and 2003 operating system
  • Installation, Configuration, Troubleshooting of Local and Network Printers, Scanners
  • Installation, Configuration, Troubleshooting of Anti Virus
  • Installation of Various software’s and application for the user's need
  • Implementation and Administration of DHCP, DNS, ADS,IIS and FTP
  • Troubleshooting of LAN 
BHEL (Bharat Heavy Electricals Ltd), Trichy from July 2005 to July 2006.        

Roles & Responsibilities: 
  • System Assembling and disassembling
  • Installing and troubleshooting windows 98,XP,2000 and 2003 operating systems
  • Installation, Configuration, Troubleshooting of Local and Network Printers, Scanners
  • Installation, Configuration, Troubleshooting of Anti-Virus
  • Installation of Various software’s and application for the user's need
  • Troubleshooting of LAN
Personal Profile:
 
Nationality: Indian                    
Marital status: Married
Language Known:  English, Tamil

DO NOT USE OR QUOTE ANY OF THE INFORMATION IN ANY FORMS WITHOUT WRITTEN APPROVAL FROM Resume Blaster.   For more information on this profile, do reach out Resume Blaster

Wednesday 12 February 2014

Resume Blaster: RBID: 03120214 - Profile of Manish Kumar Singh, B.E (ECE) graduate with 3+ years of experience

Resume Blaster: RBID: 03120214 - Profile of Manish Kumar Singh, B.E (ECE) graduate with 3+ years of experience




Manish Kumar Singh
New Delhi
Mobile No: +91-9654497802 ; E-mail: msingh80291@gmail.com

PERSONAL SUMMARY

A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.

Now looking further for successful career by working for an ambitious and expanding company.

WORK EXPERIENCE

IT-Solution Firm for Lawful Interception Monitoring Systems
Kommlabs Dezign Pvt. Ltd., Noida (UP)

ENGINEER-TECHNICAL SUPPORT              May, 2010 - Present

Responsible for supporting the company's SME clients (Law enforcement agencies) at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly.

Duties & Responsibilities:
  • Responsible for networking, design, installation and maintenance services. 
  • Supporting users and network administrators over the telephone and by email. 
  • Configuration and testing of any new hardware and software. 
  • Travelling to client sites to help with installs, deployment, and troubleshooting.
  • Management of the daily data backup and maintenance scheme. 
  • Installing and operating Windows desktop and server operating systems. 
  • Installing, Maintenance and Troubleshooting of MSSQL database.
  • Assisting the network manager with support requests. 
  • Ensure computer hardware is safe & complies with health and safety legislation. 
  • Applying patches in accordance with company procedures.
  • New Database Creation, Up-grading old database.
  • Providing Training to new or old users.
  • Handling day to day user queries and raising them to R&D team if required.
  • Knowledge of Telecom signaling like SS7.
  • Knowledge of Mobile Interception Technology.

Achievements:
  • Installation and Commissioning of LIMS for one of Law Enforcement Agency, Shillong.
  • Installation and Commissioning of LIMS for one of Law Enforcement Agency, New Delhi.
  • Handling one of major Law Enforcement Agency, New Delhi (from last 2.5 years).
TECHNICAL SKILLS

Operating System:  
Windows Server Family (2000, 2003, 2008), Windows Client Family (XP, 7), DOS

Networking:  
LAN, WAN, Basic Cisco Router Configuration (1700, 1900, 2500 & 2600 Series).

Software:  
MSOFFICE, Remote Support Tools, Antivirus

Hardware:  
Servers & Storage (HP, DELL, IBM), Desktop (HP, DELL, IBM).

PERSONAL SKILLS AND COMPETENCIES 
  • Experience as a Team Leader for projects and systems migrations. Excellent customer facing skills.
  • A positive attitude towards customer service and good communication skills.
  • Commercial technical support experience of servers and network infrastructure. Ability to be clear & concise when explaining technical procedures to customers. Enthusiasm to learn new concepts/practices.
  • Result oriented, strong will power and better planning and coordination. Easily adaptable nature.
  • Exposure to Helpdesk procedures and functions. 

ACADEMIC QUALIFICATIONS 
  • Bachelor of Electronics and Communication EngineeringRajasthan University, with 70.95 % (HONS.) in 2009.
  • Higher Secondary School Leaving Certificate (CBSE Board), with 60.0% in 2004.
  • High School Certificate (CBSE Board), with 62.2% in 2002. 

PERSONAL DETAILS 
Year of Birth       :               1985
Marital Status    :               Unmarried
Alternate Contact No.:      +91-11-25084742
Alternate Email :               manish05ec238@yahoo.co.in


DO NOT USE OR QUOTE ANY OF THE INFORMATION IN ANY FORMS WITHOUT WRITTEN APPROVAL FROM Resume Blaster.   For more information on this profile, do reach out Resume Blaster 

Tuesday 11 February 2014

Resume Blaster: RBID: 01110214 - Profile of Nitin Kulkarni, 18+ year of experience in Service and Technical support on Consumer and Industrial (Digital Products) equipments

Resume Blaster: RBID: 01110214 - Profile of Nitin Kulkarni, 18+ year of experience in Service and Technical support on Consumer and Industrial (Digital Products) equipments



RESUME

Nitin.Kulkarni
Mobile: 00 968 97706892

SUMMARY
Over 18 years of Experience in the field of Service and Technical support for sales consumer and Industrial (Digital Products) equipments including Plasma TV, LCD Monitors, GSM, Home Theatre systems, CD drives, VCR,  DVD players, Microwave Ovens, Transmitters, Receivers, Split & Automatic W/M  etc.

WORKING EXPERIENCE

JUMBO ELECTRONICS CO LTD (OMAN)
(Authorized Agents for SONY, BLACKBERRY, SUPRA & MIDEA PRODUCTS).

JECL is one of the biggest names in the field of consumer electronics in IT, Telecom, Home Appliances & Office Automation.

ASST.SERVICE MANAGER (JUNE 2007 TO TILL DATE)
Responsibilities:  Currently working as an Asst.Service Manager at JECL –MUSCAT. Job responsibilities include handling the Service Centre Operations for Sony, Supra & Midea products.

SONY SERVICE
  • Handling of LCD INSTALLATION TEAM (02 NO. INHOUSE TEAMS & 10 NO.OUTSOURCE TEAMS )
  • Handling of service complaints of customers, hyper markets and dealers.
  • Handling & Guiding of SERVICE CENTRE STAFF.
  • Daily, Weekly & Monthly reports sending to SONY GULF FZE AT DUBAI.
  • Daily Monitoring of TAT.
SUPRA & MEDIA SERVICE
  • Handling of Outsource Teams for Capital & Interiors of Oman (05 NO.  TEAMS & 28 NO. OUTSOURCE TEAMS )
  •  Handling of service complaints of customers, hyper markets and dealers.
  • Managing & Procurement of Spare parts from Principals
  • Weekly & Monthly reports sending to Jumbo HO AT DUBAI.
  • Regular visits to Hyper Markets, dealers & outsource team’s workshop
  • Regular follow up with outsource team’s for spare parts requirements & customer’s complaints. 
OMAN TRADING ESTABLISHMENT (OTE)  (Muscat)
OTE is one of the best pioneer company which stands as the second largest Business Group in Sultanate of Oman, and having nation wide network of branches, service centers and dealer outlets.

SERVICE IN CHARGE (from December 1993 to April 2007)

Responsibilities:  Customer handling trouble shooting, Active participation in Exhibitions, Counter sales, having thorough knowledge of LG products such as colour Televisions, VCR, VCP, Music systems, Microwave Ovens, GSM and digital products. Service and Maintenance of Electronics and Home Appliances of various leading brands such as LG, Krups, White Westing House, Logix, Siltal, Boreal etc and demonstration of digital products, sponsored by the company for the last 14 years.

VIDEOCON INTERNATIONAL LIMITED (Ahmednagar, INDIA)

ELECTRONICS TECHNICIAN (January 1988 to December 1989)
Responsibilities:  Assembling and production of colour Televisions, testing, fault finding, Quality control, final inspection etc.

VIDEOCON INTERNATIONAL LTD (Bangalore, K.S. INDIA)
SERVICE SUPERVISOR (December 1989 to Feb 1991)

Responsibilities: In charge of service department, attending customer complaints both in door and out door.

VIDEOCON INTERNATIONAL LTD (Hyderabad, Vijaywada)
SERVICE ENGINEER (March 1991 to November 1993)
Responsibilities:  Technical support for service and sales consumer and Industrial (Electronics Products) equipments like TVs, Audio and Video systems etc.

TECHNICAL TRAININGS UNDERGONE
  • Training program conducted by KRUPS for Microwave Ovens in the month of March 1994 at Dubai.
  • Training program conducted by LG Electronics for TVs bigger models (25”, 29” and 32”) on May 1996 at Dubai.
  • Training on Music systems, CD players and VCD players conducted by LG Electronics in 1998 at Dubai.
  • Training on projection TVs 43”, 60” (Home theatre systems) conducted by LG Electronics in 1999 at Dubai.
  • Training on DVD players conducted by LG Electronics in 2000 at Dubai.
  • Training on LG FLATRON TVs conducted by LG Electronics in 2001 at Dubai.
  • Training on LG GSM conducted by LG Electronics, Dubai on 2002. 
  • Training on new Digital Products Plasma TVs, LCD Monitors and Projection TVs on October 2003 at Dubai.
  • Training on new Sony Digital Products LCD TVs, Home Theatres, Play Stations on   
  • December 2007.
  • Attended Regional Service Conference of Sony Middle East @ Malaysia on JUNE 2008.
  • Attended Regional Service Conference of Sony Middle East @ Ajman- UAE on JULY 2009.
ACADEMIC QUALIFICATIONS
  • Completed Advanced Electronic Diploma Course (Colour Televisions and Videos) from Datamatics Corporation at Hyderabad in 1987.
  • Diploma Course in Electronics & Telecommunications (3 Yrs) from Government College at Hyderabad in 1985.
  • Basic Spoken Arabic Course conducted by Technical and Administrative Training Institute (T.A.T.I.) at Muscat in 1998 (Sponsored by the Company)
  • Successfully completed Course in Basic Life Support conducted by T.A.T.I.   On August 2000.
  • Certificate Courses in executive development program from N.I.I.T at Muscat in 2001, computer packages (Ms-Word, Excel, Power Point etc).
PERSONAL DETAILS

Nationality: Indian
Age: 47Yrs
Marital Status: Married
Contact No. (Resi) : Mobile 00 968 97706892
E-mail: nitin_kulkarni12345@yahoo.com
Fluent Languages: English, Hindi, Kannada, Telugu, Marathi.

DO NOT USE OR QUOTE ANY OF THE INFORMATION IN ANY FORMS WITHOUT WRITTEN APPROVAL FROM Resume Blaster and for on this profile, do reach out Resume Blaster