Manish Kumar Singh
New Delhi
Mobile No: +91-9654497802 ; E-mail: msingh80291@gmail.com
PERSONAL SUMMARY
A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.
Now looking further for successful career by working for an ambitious and expanding company.
WORK EXPERIENCE
IT-Solution Firm for Lawful Interception Monitoring Systems
Kommlabs Dezign Pvt. Ltd., Noida (UP)
ENGINEER-TECHNICAL SUPPORT May, 2010 - Present
Responsible for supporting the company's SME clients (Law enforcement agencies) at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly.
Duties & Responsibilities:
- Responsible for networking, design, installation and maintenance services.
- Supporting users and network administrators over the telephone and by email.
- Configuration and testing of any new hardware and software.
- Travelling to client sites to help with installs, deployment, and troubleshooting.
- Management of the daily data backup and maintenance scheme.
- Installing and operating Windows desktop and server operating systems.
- Installing, Maintenance and Troubleshooting of MSSQL database.
- Assisting the network manager with support requests.
- Ensure computer hardware is safe & complies with health and safety legislation.
- Applying patches in accordance with company procedures.
- New Database Creation, Up-grading old database.
- Providing Training to new or old users.
- Handling day to day user queries and raising them to R&D team if required.
- Knowledge of Telecom signaling like SS7.
- Knowledge of Mobile Interception Technology.
Achievements:
- Installation and Commissioning of LIMS for one of Law Enforcement Agency, Shillong.
- Installation and Commissioning of LIMS for one of Law Enforcement Agency, New Delhi.
- Handling one of major Law Enforcement Agency, New Delhi (from last 2.5 years).
Operating System:
Windows Server Family (2000, 2003, 2008), Windows Client Family (XP, 7), DOS
Networking:
LAN, WAN, Basic Cisco Router Configuration (1700, 1900, 2500 & 2600 Series).
Software:
MSOFFICE, Remote Support Tools, Antivirus
Hardware:
Servers & Storage (HP, DELL, IBM), Desktop (HP, DELL, IBM).
PERSONAL SKILLS AND COMPETENCIES
- Experience as a Team Leader for projects and systems migrations. Excellent customer facing skills.
- A positive attitude towards customer service and good communication skills.
- Commercial technical support experience of servers and network infrastructure. Ability to be clear & concise when explaining technical procedures to customers. Enthusiasm to learn new concepts/practices.
- Result oriented, strong will power and better planning and coordination. Easily adaptable nature.
- Exposure to Helpdesk procedures and functions.
ACADEMIC QUALIFICATIONS
- Bachelor of Electronics and Communication EngineeringRajasthan University, with 70.95 % (HONS.) in 2009.
- Higher Secondary School Leaving Certificate (CBSE Board), with 60.0% in 2004.
- High School Certificate (CBSE Board), with 62.2% in 2002.
PERSONAL DETAILS
Year of Birth : 1985
Marital Status : Unmarried
Alternate Contact No.: +91-11-25084742
Alternate Email : manish05ec238@yahoo.co.in
