Wednesday 12 February 2014

Resume Blaster: RBID: 03120214 - Profile of Manish Kumar Singh, B.E (ECE) graduate with 3+ years of experience

Resume Blaster: RBID: 03120214 - Profile of Manish Kumar Singh, B.E (ECE) graduate with 3+ years of experience

Manish Kumar Singh
New Delhi
Mobile No: +91-9654497802 ; E-mail:


A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.

Now looking further for successful career by working for an ambitious and expanding company.


IT-Solution Firm for Lawful Interception Monitoring Systems
Kommlabs Dezign Pvt. Ltd., Noida (UP)

ENGINEER-TECHNICAL SUPPORT              May, 2010 - Present

Responsible for supporting the company's SME clients (Law enforcement agencies) at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly.

Duties & Responsibilities:
  • Responsible for networking, design, installation and maintenance services. 
  • Supporting users and network administrators over the telephone and by email. 
  • Configuration and testing of any new hardware and software. 
  • Travelling to client sites to help with installs, deployment, and troubleshooting.
  • Management of the daily data backup and maintenance scheme. 
  • Installing and operating Windows desktop and server operating systems. 
  • Installing, Maintenance and Troubleshooting of MSSQL database.
  • Assisting the network manager with support requests. 
  • Ensure computer hardware is safe & complies with health and safety legislation. 
  • Applying patches in accordance with company procedures.
  • New Database Creation, Up-grading old database.
  • Providing Training to new or old users.
  • Handling day to day user queries and raising them to R&D team if required.
  • Knowledge of Telecom signaling like SS7.
  • Knowledge of Mobile Interception Technology.

  • Installation and Commissioning of LIMS for one of Law Enforcement Agency, Shillong.
  • Installation and Commissioning of LIMS for one of Law Enforcement Agency, New Delhi.
  • Handling one of major Law Enforcement Agency, New Delhi (from last 2.5 years).

Operating System:  
Windows Server Family (2000, 2003, 2008), Windows Client Family (XP, 7), DOS

LAN, WAN, Basic Cisco Router Configuration (1700, 1900, 2500 & 2600 Series).

MSOFFICE, Remote Support Tools, Antivirus

Servers & Storage (HP, DELL, IBM), Desktop (HP, DELL, IBM).

  • Experience as a Team Leader for projects and systems migrations. Excellent customer facing skills.
  • A positive attitude towards customer service and good communication skills.
  • Commercial technical support experience of servers and network infrastructure. Ability to be clear & concise when explaining technical procedures to customers. Enthusiasm to learn new concepts/practices.
  • Result oriented, strong will power and better planning and coordination. Easily adaptable nature.
  • Exposure to Helpdesk procedures and functions. 

  • Bachelor of Electronics and Communication EngineeringRajasthan University, with 70.95 % (HONS.) in 2009.
  • Higher Secondary School Leaving Certificate (CBSE Board), with 60.0% in 2004.
  • High School Certificate (CBSE Board), with 62.2% in 2002. 

Year of Birth       :               1985
Marital Status    :               Unmarried
Alternate Contact No.:      +91-11-25084742
Alternate Email :     

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