Profile of Vinay, who is holding a Bachelors degree in Hotel Management with more than 6+ years of experience.
Vinay Manohar Tenneti
Contact: +91 8148933190 ~ E-Mail:t.vinaymanohar@gmail.com
MANAGEMENT PROFESSIONAL RESPONSIBILITIES
Operational:
- Report to the Front Office Manager
- Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Surveys to draw an action plan.
- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
- Ensure through regular monitoring of guest feedback, prompt, efficient and accurate service to all guests.
- Ensure that all the operational standards set for all the equipments & processes are followed.
- Work in association with the Exec Housekeeper for effective room’s management.
- Work closely with the Sales and Marketing department in the area of promotions, special packages, corporate discounts, new accounts etc.
- Develop departmental trainers in association with the training department & oversee all the training activities within the department.
- Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
- Oversee the maintenance of standards as detailed in the departmental standards and procedures manual.
- Effect shift briefings ensuring all staff are aware of VIPs, Special occasions & Promotions.
- Encourage and motivate staff to provide optimum service during all shifts
- Manage staffing and other operational issues.
- Well known with night auditing procedures
- Compilation of department monthly reports for FOM monthly meeting
EMPLOYMENT RECITAL
Vivanta by Taj Fisherman’s Cove Chennai
Duty Manager Apr12 – Till Date
Asst. Duty Manager Apr11- Apr 12
Team Leader Apr 10 – Apr 11
The Gateway Hotel Vijayawada
Front Office Supervisor Oct’08 – Apr’10
Guest Service Assistant Sept ’07 – Oct’08
Achievements:
- I am a departmental trainer
- Consistently been in the league of Master Level in skills certification
- Employee of the month
- Acquired silver level in STARS
- Active participant for inter departmental Cross functional activities {PIT}
Projects:
Ø Project on procedure & standards manual for Front Office for the unit – VbT fisherman’s Cove Chennai
Ø Projects on several ‘Process Improvement Initiatives ‘in the organization.
Ø Active participation in the brand launch of ‘The Gateway Hotels”
Ø Active participation in the brand launch of ‘Vivanta By Taj”
Ø Attended ‘TTT” work shop conducted by ‘The Gateway Hotel”
Ø Attended ‘JMDP’ work shop – Taj Club House Chennai
Ø Attended Quality tools management work shop - VbT fisherman’s Cove Chennai
Certification Courses:
Ø Acquired certification from ‘AHLEI’ on supervision in hospitality industry
Ø Acquired certification from ‘AHLEI’ on leadership & management
Ø Successfully completed course from ‘AHLEI’ on Basics of Hotel Revenue Management
SCHOLASTICS
Bachelors Degree in Hotel Management 2004 -2007
Institute: Siddhartha Institute of Hotel Management & Catering Technology {73%}
Subjects: Front Office, F & B Service, F & B Production, Sales & Marketing, HRM,
Organization Behavior, House keeping
Ø Board of intermediate education (XII class)(A.P) in 2004 {59%}
Ø Board of secondary education (X class) (A.P) in 2002 {59%}
PERSONAL DOSSIER
Date of Birth : 23rdAug
Languages Known : Telugu, English, Hindi & Tamil
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