SUBHASH SUKUMARAN
Summary
- Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty, Customer – focused.
- Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Highlights
- High customer service standards
- Negotiation competency
- Service solution expert
- Trouble shooting skills
- Dedicated to process improvement
- Customer Relationship Management software (CRM)
- Strong problem solving ability
- Proficient in customer account software
- Result oriented and a conscientious worker
Experience
TEAM LEADER
June 2013 to December 2013.
AEGIS BPO LTD – CHENNAI, TAMILNADU
CUSTOMER SERVICE REPRESENTATIVE
May 2012 to May 2013
AEGIS BPO LTD – CHENNAI, TAMILNADU
- Started carrier as Platinum Segment Customer Representative for a branded Telecom Company.
- Worked as a Part-time QA From Oct 2012 to Nov 2012
- Moved to New Desk(Level 2 desk) as Senior Agent on mid Nov 2012.
- On mid Jan 2013 moved to New desk( SOLITAIRE\VIP DESK) handling all the Product of the brand for VIP Customers.
OPERATIONS EXECUTIVE
October 2011 to April 2012
RED CREW ENTERTAINMENTS PVT LTD. – CHENNAI, TAMILNADU
- Worked as Operations Executive handling a team of 20 members to promote a product of Saffola.
- Taking care of Multiple Stalls across Hot Spots of Chennai.
Education
- Bachelor of COMPUTER APPLICATIONS, 2011
- MADURAI KAMARAJ UNIVERSITY - CHENNAI, TAMILNADU, INDIA
- HSC: COMPUTER SCIENCE, 2008
- KERALA VIDYALAYAM HR.SEC.SCHOOL – CHENNAI, TAMILNADU, INDIA.
Personal information
Year of Birth: 1990
Present Resident in Chennai, Tamilnadu
Language known : English, Tamil and Malayalam.
Hobbies: Listening Music, Travelling, Badminton, Chess and Playing games.
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