RESUME
Nitin.Kulkarni
Mobile: 00 968 97706892
SUMMARY
Over 18 years of Experience in the field of Service and Technical support for sales consumer and Industrial (Digital Products) equipments including Plasma TV, LCD Monitors, GSM, Home Theatre systems, CD drives, VCR, DVD players, Microwave Ovens, Transmitters, Receivers, Split & Automatic W/M etc.
WORKING EXPERIENCE
JUMBO ELECTRONICS CO LTD (OMAN)
(Authorized Agents for SONY, BLACKBERRY, SUPRA & MIDEA PRODUCTS).
JECL is one of the biggest names in the field of consumer electronics in IT, Telecom, Home Appliances & Office Automation.
ASST.SERVICE MANAGER (JUNE 2007 TO TILL DATE)
Responsibilities: Currently working as an Asst.Service Manager at JECL –MUSCAT. Job responsibilities include handling the Service Centre Operations for Sony, Supra & Midea products.
SONY SERVICE
- Handling of LCD INSTALLATION TEAM (02 NO. INHOUSE TEAMS & 10 NO.OUTSOURCE TEAMS )
- Handling of service complaints of customers, hyper markets and dealers.
- Handling & Guiding of SERVICE CENTRE STAFF.
- Daily, Weekly & Monthly reports sending to SONY GULF FZE AT DUBAI.
- Daily Monitoring of TAT.
- Handling of Outsource Teams for Capital & Interiors of Oman (05 NO. TEAMS & 28 NO. OUTSOURCE TEAMS )
- Handling of service complaints of customers, hyper markets and dealers.
- Managing & Procurement of Spare parts from Principals
- Weekly & Monthly reports sending to Jumbo HO AT DUBAI.
- Regular visits to Hyper Markets, dealers & outsource team’s workshop
- Regular follow up with outsource team’s for spare parts requirements & customer’s complaints.
OTE is one of the best pioneer company which stands as the second largest Business Group in Sultanate of Oman, and having nation wide network of branches, service centers and dealer outlets.
SERVICE IN CHARGE (from December 1993 to April 2007)
Responsibilities: Customer handling trouble shooting, Active participation in Exhibitions, Counter sales, having thorough knowledge of LG products such as colour Televisions, VCR, VCP, Music systems, Microwave Ovens, GSM and digital products. Service and Maintenance of Electronics and Home Appliances of various leading brands such as LG, Krups, White Westing House, Logix, Siltal, Boreal etc and demonstration of digital products, sponsored by the company for the last 14 years.
VIDEOCON INTERNATIONAL LIMITED (Ahmednagar, INDIA)
ELECTRONICS TECHNICIAN (January 1988 to December 1989)
Responsibilities: Assembling and production of colour Televisions, testing, fault finding, Quality control, final inspection etc.
VIDEOCON INTERNATIONAL LTD (Bangalore, K.S. INDIA)
SERVICE SUPERVISOR (December 1989 to Feb 1991)
Responsibilities: In charge of service department, attending customer complaints both in door and out door.
VIDEOCON INTERNATIONAL LTD (Hyderabad, Vijaywada)
SERVICE ENGINEER (March 1991 to November 1993)
Responsibilities: Technical support for service and sales consumer and Industrial (Electronics Products) equipments like TVs, Audio and Video systems etc.
TECHNICAL TRAININGS UNDERGONE
- Training program conducted by KRUPS for Microwave Ovens in the month of March 1994 at Dubai.
- Training program conducted by LG Electronics for TVs bigger models (25”, 29” and 32”) on May 1996 at Dubai.
- Training on Music systems, CD players and VCD players conducted by LG Electronics in 1998 at Dubai.
- Training on projection TVs 43”, 60” (Home theatre systems) conducted by LG Electronics in 1999 at Dubai.
- Training on DVD players conducted by LG Electronics in 2000 at Dubai.
- Training on LG FLATRON TVs conducted by LG Electronics in 2001 at Dubai.
- Training on LG GSM conducted by LG Electronics, Dubai on 2002.
- Training on new Digital Products Plasma TVs, LCD Monitors and Projection TVs on October 2003 at Dubai.
- Training on new Sony Digital Products LCD TVs, Home Theatres, Play Stations on
- December 2007.
- Attended Regional Service Conference of Sony Middle East @ Malaysia on JUNE 2008.
- Attended Regional Service Conference of Sony Middle East @ Ajman- UAE on JULY 2009.
- Completed Advanced Electronic Diploma Course (Colour Televisions and Videos) from Datamatics Corporation at Hyderabad in 1987.
- Diploma Course in Electronics & Telecommunications (3 Yrs) from Government College at Hyderabad in 1985.
- Basic Spoken Arabic Course conducted by Technical and Administrative Training Institute (T.A.T.I.) at Muscat in 1998 (Sponsored by the Company)
- Successfully completed Course in Basic Life Support conducted by T.A.T.I. On August 2000.
- Certificate Courses in executive development program from N.I.I.T at Muscat in 2001, computer packages (Ms-Word, Excel, Power Point etc).
Nationality: Indian
Age: 47Yrs
Marital Status: Married
Contact No. (Resi) : Mobile 00 968 97706892
E-mail: nitin_kulkarni12345@yahoo.com
Fluent Languages: English, Hindi, Kannada, Telugu, Marathi.
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