Resume Blaster: RBID: 02140114- Profile of Sumit Kumar, B.Tech (EEE) Graduate with multiple years of experience

Resume Blaster: RBID: 02140114- Profile of Sumit Kumar, B.Tech (EEE) Graduate with multiple years of experience

Sumit Kumar

New Delhi                                                                     

(M) +91- 9990424247/ 011-27477829

Email:  sumitdawar37@gmail.com

Areas of Expertise

l  Operations Management l  Escalations Handling l  Customer Support l  Front-end Supervision

l  Back-end Supervision l  People Management l  Partner Relation Management l  Route Management

l  Teambuilding & Training l  Financial Management l  Operations Audit l  Vendor Management

Seeking for a challenging Logistics or Supply Chain Management position utilizing my leadership, coordination, operations management and communication skills to improve team building and focus on customer service and profit margins for a company

Professional Experience

Trinity Logex India Pvt Ltd- New Delhi Assistant Operations Manager,  Oct 2013 to Present Handling Operations for both Air and Sea Import shipments. Responsible for Client handling and securing the business for the company. Responsible for Rates negotiation and follow ups with Customers, Vendors and Agents. Coordinating with the Foreign Agents and making sure the shipment deadlines are met. Keeping a track of the shipment arrival and maintaining all the documents of a Shipment. Making sure the details in the documents of the shipment are Authentic and apt as required for File Submission required for Customs. Coordinating with the Custom clearance department for Clearing the shipments in time and door delivery at the warehouse of the Customer. Responsible for preparing the Delivery Orders for collecting the Shipment and Online submission of the Delivery Order. VDeliver Couriers Pvt Ltd- New Delhi Sr. Operations Manager,  Oct 2012 to Sept 2013 Creating team for Delhi/NCR, hiring and training of all the team members required to run Operations and other Departments of the Company. Channelizing Forward Deliveries and Reverse Pickups. Ensuring Forward Delivery rate to 95%. Ensuring Return Ratio less than 3%. Handling of Reverse logistics for the partners. Creating Warehousing Facility from Space renting to Sorting to Assignment of Shipments to the team members. Taking Care of Documentation and Smooth functioning of Intercity and Intracity Operations. Ensuring RTO. Taking care of Customer Support by handling all customer related queries for the delivery of the shipments. Point of contact for the partner’s for Urgent deliveries and Re-attempt shipments. Chhotu.in (Santa Claus Couriers Pvt Ltd)— New Delhi

Operations Manager, 

May 2012 to Sep 2012

• Responsible for Pan India operations, 24 hour delivery, system updates and RTO Management.
• Taking care of Vendor Management.
• Recruitment and verification of Operation employees.
• Building and Improvisation of processes for smooth functioning of daily operations.
• Tracking Return Ratio, analysis and taking various steps to control the same.
• Created and initiated the operations process for prepaid and COD shipments.
• RTO- Making sure that the shipments are returned to the partner on time: scope Pan India.
• MIS related to delivery rate/ RTO/ Returned Ratio.
• Training and orientation of Team leaders and Support Executives.

Team Leader, 

Aug 2011 to May 2012

• Creating team for Delhi NCR, hiring and training of all field executives required to run the operations of the company.
• Making sure that the systems are updated and 24 hours deliveries happen on time.
• Introducing and implementation of the process for Reverse Logistics.
• Handling Cash collection, bank deposits and end of day reconciliation.
• Handling of escalations for Client’s queries/ request/ complaints.
• Expertise in sorting and warehousing facility from space renting to sorting to assignment of the shipments to the team members.
• Planning and ensuring Route management.
• Ensuring the RTO on time for pan India partner and cities.

Educational Qualification:

Degree	College/Board / University	Completed in	Percentage marks
B.Tech(Electrical and Electronics Engineering)	Maharaja Agrasen Institute of Technology(GGSIPU)	2011	79
Class XII	CBSE	2006	87
Class X	CBSE	2004	87

Computer Skills:                                C, C++, Basics of SQL

Operating Systems:                           MsDOS, Windows98, XP, VISTA, Windows7

Activities and Achievements:

• Got a promotion in the first year of working at Santa Claus Couriers Private Limited.
• Illustrated my multi-tasking skills as I concurrently worked in operations as well as solved customer and partner related issues.
• Appraised with high ratings throughout my stint at Santa Claus Couriers.
• Delivering of  the shipments individually at the time of breakups, exhibiting boundary-less behavior for the company.
• Felicitated for securing 3rd rank in 2nd year in Electrical & Electronics Department.
• Learnt various electrical softwares like ETAP, LabView, MATLAB and Microcontroller.
• Developed understanding of IFF RADAR at BHARAT ELECTRONICS LIMITED, Ghaziabad, UP.
• Was the EVENT COORDINATOR, for the event ‘Junkyard Wars’ in college tech-fest in March 2009

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