Showing posts with label Customer Experience. Show all posts
Showing posts with label Customer Experience. Show all posts

Wednesday 5 February 2014

Resume Blaster: RBID: 02050214 - Profile of Suresh. V with 6+ years of experience and an PGDBA graduate


Resume Blaster: RBID: 02050214 - Profile of Suresh. V with 6+ years of experience and an PGDBA graduate


Curriculum Vitae

Suresh.V
Mail: suresh_giri23@yahoo.com
Mobile:  +919884182185
Chennai - 600039                                             
                                                                                               
Objective: Enthusiastic and self motivated young talent and aspiring to build a challenging Long term Ambitious career growth along with the company.

Skill Set: Highly self motivated, versatile and optimistic person with 6+ years of experience in Shipping Industry seeking a challenging area of work to apply existing skills and to grow along.  

Career Summary: 
  • Sea Exports/Imports Bill Manifesting, Letter of Credit, WCRS, Imports Documentation & Issuance.
  • Invoice Quality Improvement analysis-Identifying root cause for the problem and implementing permanent fix.
  • OFAC/EU Regulatory updates-Adhering to the international “Trade Compliance”
  • Reports on Weekly/Monthly basis.
  • Analyzing new concepts to give a more specific output to the end user.
  • Managing the team and handling people related issues.
  • Training new recruits.

Maerskis one of the world’s leading providers of point-to-point Container shipping services. To support this core business, it also offers a range of value-added Logistics services, from relatively simple freight management to sophisticated supply chain Management.

Career Path:  
Working as Senior Specialist in Maersk Global Shared Service Centre, Chennai.

Designation   :           Senior Specialist
Role                 :           Specialist
Department  :           Customer Experience
Period            :           16th October 2006 – Till Date

 Project 1 – Export/Import Documentation-WCRS                    
  • Producing Bill of lading for the customers, Triggering arrival notice,
  • Played a mediator role between the US/Canada customs and
  • Portugal, Spain, Morocco, France, Tunisia, Algeria,
  • Central American regions, and  Middle East Gulf countries for Advance manifest    submission for US & Canada Customs Complying with the 24 hour advance
  • Manifest rule of US DEPARTMENT OF HOMELAND SECURITY.
  • Finalizing the containers for loading before 24hrs of Vessel arrival.
  • Clearing WCRS reports on daily basis.
  • Transmitting House Bill.
Project 2 – Trade Compliance/OFAC-EU Regulations  - Iran/Syria 
  • Handling Sanctioned countries like Iran/Syria/Sudan and making sure to comply with the US Export Control Regulations(OFAC) as well as the EU regulations(EU) in order to avoid heavy penalties.  
  • Checking and cancelling the shipments which were knowingly/unknowingly related with blacklisted Parties/Organization or Banks.
  • Checking and cancelling the shipments with commodities which were in the negative list.
  • Following up with customer and getting standard format of "Letter of Indemnity" before proceeding the non positive commodities. 

Project 3 –   Invoice Disputes Reduction Project 
  • Analyzing the disputed shipments customer wise.
  • Identifying the root cause for the disputes received from the customer.
  • Educating relevant team, customer to eliminate dispute permanently.

 Other Skills: 
  • Well equipped knowledge in MS-OFFICE. 

Achievements.
  • Customer Service Award in the year of 2011 in Maersk for Best Performance.
  • Service Innovation Award in 2013. 

Educational Qualifications: 
  • B.Sc  in Physics from RKM Vivekananda College, Mylapore Chennai, India 2004.
  • PGDBA – Operations in Symbiosis centre for distance Learning, Pune, India 2009-2011

Lean Six Sigma Yellow Belt Graduate. 

Personal Details:
Year of Birth              -          1984
Nationality                -          Indian
Languages Known   -          English, Tamil
Hobbies                     -          Listening music
           
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