DATTU TUKARAM BHIVASANE
Mobile : 00918550952593
Email : dattut.bhivasane09@gmail.com
Career Objectives
A challenging service position in a reputed firm allows for maximum utilization of my inherent strength and acquired experience and offer scope for learning and strength.
Core Strengths
- Good knowledge over operational aspects of hospitality industry
- Strong communication Skills and interpersonal relations.
- Pleasing and cordial behavior.
- Excellent team leader and player
- Commitment towards the timely competition of the tasks.
- Self-driven and having a desire to constantly update skill sets.
- Ability to quickly adjust and adapt to new environments and situations
Accomplishments
Customer Relations
Earned highest marks for customer satisfaction, company-wide.
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Product Promotion
Up-sold products and motivated customers to upgrade current product plans.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
SINCE 12/2010 CONSTANCE EPHELIA RESORT OF SEYCHELLS.
F&B SUPERVISOR
Ensure the smooth operation of the assigned restaurant section, delivering a consistent quality product and service according to set the standards and procedures. Assists Restaurant Manager in planning, organizing, coordinating all activities in the outlet. Knows and able to perform all the SOP of the outlet. Ensures a good standard of hygiene and cleanliness around the restaurant areas.Studies and evaluates restaurant operations and suggests improvements.Memories guests’ menus in order to give personalizedservice.
01/02/2007 -22/12/2010 TAJ PRESIDENT HOTEL , MUMBAI.
F&B ASSOCIATE
Prepare tables for meals, including set upitems such as linen, silverware and glassware.-Greeting guests (with eye contact and smile).-Escort guests to their tables.-Present menus to the guests and answerquestions about menu items, or making recommendations.-Present wine list and describe or recommend wines to the guests.-Taking food and drink orders.-Present and serve wine (into the proper glass).-Serving food and drinks .Check with guests to ensure that they are enjoying their meals and take action to correct any problems.-Remove dishes and glasses from the tables for cleaning.-Dealing with bill payment.
07/03/2005 - 04/06/2006 TAJ MAHAL PALACE HOTEL & TOWER , MUMBAI.
F&B ASSOCIATE
Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.
Greeted guests and sat them at tables or in waiting areas.
Informed patrons of establishment specialties and features.
Helped with preparation, set-up, and service for catering events.
Performed serving, cleaning, and stocking duties in establishments.
Prepared and served hot and cold beverages.
Performed all transactions in a cordial, efficient and professional manner
Educational Background
March 2001-02 S.S.C from Nasik Board .
March 2003-04 H.S.C from Nasik Board.
Successfully completed apprenticeship in Food & Beverage Service from TAJ PRESIDENT HOTEL( Mumbai).
Successfully completed training course of STCW 95.
Recognition & Rewards
In Recognition of Excellent Service offered to the Guest from CONSTANCE EPHELIA RESORT OF SEYCHELLES.
Excellent job done towards achieving the highest up selling of wines in August 2010 from VIVANTA BY TAJ PRESIDENT.
Successfully completed the united breweries , perfect pint course on excellence in Draught Beer dispense and maintaining the correct BEER STANDARDS.
In appreciation of outstanding performance for the 3rd COMMONWEATLH YOUTH GAMES AT PUNE 2008.
Personal Information
Age: 27
Sex: Male
Languages known: English ,Hindi & Marathi.
.jpg)
